About the role
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.
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Salesforce Systems Administrator
Systems Administrator, Business Systems – Billing Operations
Fastly's Business Systems team is looking for a detail-oriented Salesforce Systems Administrator who will be working primarily with our billing operations business partners. This role is critical to ensuring the accuracy, reliability, and scalability of the systems that power Fastly's billing and revenue operations workflows. We manage systems that span the entire Quote-to-Cash lifecycle — including Salesforce CPQ, LogiSense, and NetSuite — and we're looking for someone who thrives on finding discrepancies in data, tracing them to root cause, and building durable solutions. This role reports to the Go-to-Market Systems Operations Manager.
What You'll Do:
- Serve as the primary Salesforce administrator supporting the Billing Operations team, ensuring day-to-day system health and user support for billing-related workflows.
- Implement and maintain Salesforce CPQ configurations including product catalog, pricing rules, quote templates, order management, and billing triggers.
- Investigate and resolve billing data discrepancies across Salesforce CPQ, LogiSense, and NetSuite — identifying root causes and partnering with stakeholders to implement permanent fixes.
- Understanding integrations between Salesforce and billing/revenue systems, including LogiSense, NetSuite, and automation platforms such as Workato.
- Implement and maintain Salesforce customizations including custom fields and objects, layouts, workflows, flows, and validation rules that support billing accuracy and compliance.
- Provide escalated support to end users of Salesforce and related billing systems.
- Participate in the planning and analysis of business requirements for billing systems changes and enhancements.
- Monitor system performance and data integrity, proactively identifying and resolving issues before they impact billing operations.
- Partner with developers, business systems analysts, and finance/billing stakeholders to perform root cause analysis and identify areas for improvement.
- Identify manual, time-consuming billing processes and build automated, scalable solutions to replace them.
- Improve the overall quality and completeness of documentation for billing-related system configurations and processes.
What We're Looking For:
- 5+ years of experience as a Salesforce administrator or similar role.
- Salesforce CPQ experience is required — including configuration of products, pricing, quoting, and order/billing processes.
- Strong understanding of Quote-to-Cash processes, with hands-on experience managing these workflows in Salesforce.
- Experience with billing systems such as LogiSense and/or NetSuite is highly desired.
- Experience with integration platforms such as Workato or similar iPaaS tools.
- Exceptional attention to detail — you are someone who notices when numbers don't add up and won't stop until you understand why.
- Demonstrated ability to investigate data discrepancies across multiple systems, perform root cause analysis, and drive resolution.
- Proficiency with Salesforce across Sales Cloud, Service Cloud, CPQ, and the broader Force.com platform in a Lightning environment.
- Knowledge of Salesforce permissions, roles, reports, dashboards, and logical formulas.
- Ability to write medium-complexity SOQL queries.
- Prior experience in a SaaS or usage/consumption-based business strongly preferred.
- Exceptional communicator with strong organizational and problem-solving skills.
- Ability to manage fast-changing priorities and deliver impactful solutions to business stakeholders.
We'll Be Super Impressed If You Have:
- Salesforce Certifications — Administrator, CPQ Specialist, Sales Cloud Consultant, or similar.
- Experience implementing AppExchange apps and third-party integrations within Salesforce (Workato, Marketo, LeanData, ZoomInfo, etc.).
- Familiarity with configuration management tools such as Gearset, GitHub, or Prodly.
- Experience with production monitoring tools such as Splunk applied to Salesforce environments.
Work Hours: This position will require availability during core business hours as well as participation in an on-call rotation.
Work Location(s): Pune, India
Why Fastly?
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We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
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We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
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We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.
All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @fastly.com or @recruiting.fastly.com email address.
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901.
Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.
