About the role
What You Will Do
Relationship Management: Build and maintain strong, long-term relationships with existing customers based in Japan.
Customer Support: Efficiently manage inbound and outbound emails and phone calls, resolving queries with deep product knowledge.
Account Growth: Identify unique customer needs and deliver strategic business plans for key accounts to help scale their operations.
Value Delivery: Provide expert answers regarding products, pricing, and services while articulating the value of our comprehensive product portfolio.
Cross-Functional Collaboration: Work closely with the Business Development team to ensure a smooth, seamless handover of new clients post-contract.
What You Will Need
Language Skills: Native-level Japanese and business-level English proficiency.
Experience: 3–5 years of experience in account management or client-facing roles, ideally within the e-commerce or logistics industry.
Work Style: A self-starter who can work independently while remaining a strong, collaborative team player.
Communication: Exceptional communication skills, including active listening and clear articulation.
Efficiency: Strong prioritizing, time management, and organizational skills.
Problem Solving: Proven ability to create and deliver tailored solutions to meet specific customer needs.
Technical Savvy: Proficiency with modern productivity tools, G-Suite/MS Office, and industry-standard CRM, project management, or data analytics software.
