About the role
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
At Okta, partners are central to our success. The Global Partner Program team equips partners with the tools, resources, and operational support needed to build successful and profitable Okta practices.
Okta is seeking a Global Partner Program Operations Specialist to support partner program onboarding, partner portal access, and day-to-day partner program operations. This role helps ensure a seamless partner experience by managing operational processes, responding to partner inquiries, and maintaining partner data across systems.
The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment while supporting both partners and internal teams.
Key Responsibilities
Partner Onboarding & Program Operations
- Manage the end-to-end partner onboarding process.
- Create and maintain partner accounts in Salesforce, ensuring partner data is accurate and complete.
- Coordinate partner due diligence with Finance and Partner Sales teams.
- Manage partner agreements and coordinate agreement processing with internal teams.
- Support distribution partners with onboarding their resellers in accordance with program requirements.
- Respond to partner and internal inquiries regarding program structure, benefits, and resources via email and Slack.
Partner Portal & Systems Support
- Provide support for partner portal and downstream system access, including troubleshooting and contact/profile updates.
- Assist partners with navigating portal tools, resources, and partner program documentation.
- Support training and certification access issues within partner learning systems.
- Promote awareness and adoption of the partner portal internally and across the partner ecosystem.
Partner Support & Operations
- Manage inbound support requests related to:
- Partner onboarding status
- Partnership status and eligibility
- Partner agreement processing
- Program benefits and resources
- Compliance requirements
- Portal or system access issues
- Support Deal Registration operations, including troubleshooting submission issues and assisting partners with deal registration inquiries.
- Create Letters of Authorization (LOAs) upon request.
- Maintain partner data integrity across internal systems including Salesforce, Conga, DocuSign, partner portals, and partner locator tools.
- Assist as needed with deal registration tracking and compliance reporting.
Required Skills and Experience
- 3–6 years of partner operations, channel operations, or partner program experience, preferably within SaaS or technology.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving capabilities.
- Excellent communication skills with both internal stakeholders and external partners.
- High level of integrity, sound judgment, and professionalism.
- Ability to collaborate cross-functionally.
Preferred Qualifications
Experience with:
- Salesforce (SFDC)
- Partner Relationship Management platforms (e.g., Impartner)
- Google Workspace
- Conga/Apptus
- DocuSign
- Microsoft Excel
- Tableau or similar reporting tools
#LI-Hybrid
P25405
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
