Receptionist

Lakeland Veterinary Hospital is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $15.00 - $19.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position, four 9-hour shifts per week, Monday through Friday, 7:20 AM – 5:00 PM, with one weekday off. No weekend hours!

Key Responsibilities: 

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Lakeland Veterinary Hospital

Lakeland Veterinary Hospital in Baxter, MN, provides personalized, compassionate care for pets and their families. Their dedicated team focuses on fostering strong client relationships and ensuring pets receive top-quality care. From routine exams to advanced procedures, they’re committed to enhancing the health and well-being of pets in the Brainerd Lakes area.

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