We are seeking experienced remote IT professionals with strong troubleshooting skills and hands-on experience in Microsoft environments. Ideal candidates should be proficient in diagnosing hardware and software issues, supporting Windows systems, Microsoft 365, networking, and general IT infrastructure. Applicants must be detail-oriented, reliable, and capable of resolving technical issues efficiently in a remote support setting.

Strong proficiency in the English language (written and verbal) is required to ensure clear communication with clients and team members.

Requirements

IT Support Skills & Tools
Overview
Candidates applying for IT support roles should be familiar with the following tools,
technologies, and troubleshooting practices commonly used in our environments.
Operating Systems
 Windows 10 and Windows 11 administration and troubleshooting
 Basic Windows Server awareness
 Windows user profiles and permissions
 Device setup and configuration

Microsoft Cloud & Identity
 Microsoft 365 administration
 Microsoft Entra ID (Azure AD)
 Managing Entra / Azure joined devices
 User account management and MFA
 Basic familiarity with Microsoft Azure

Windows Troubleshooting Tools
 Command Prompt and basic command-line tools
 PowerShell (basic use)
 DISM
 CHKDSK
 SFC / System File Checker
 Event Viewer
 Reliability Monitor
 Task Manager
 Windows startup troubleshooting
 Windows Update troubleshooting

Networking
 IP configuration and troubleshooting
 DNS issues
 Connectivity troubleshooting
 VPN basics
 Router and firewall basics

Hardware Troubleshooting
 Desktop and laptop diagnostics
 BIOS / UEFI configuration
 SSD / NVMe drive troubleshooting
 Peripheral troubleshooting (monitors, keyboards, webcams, etc.)

Printers & Network Devices
 Local and network printer setup
 Printer driver troubleshooting
 Print spooler issues
 Network device connectivity troubleshooting

Software & Business Applications
 Microsoft Outlook
 Microsoft Office / Microsoft 365 apps
 Excel and Word troubleshooting
 Dropbox and OneDrive
 Browser troubleshooting (Chrome / Edge)

Security & Endpoint Awareness
 Antivirus / endpoint protection basics
 Malware troubleshooting
 Phishing awareness and security best practices
 Secure document environments

Typical IT Support Tasks
 Software installation
 Driver installation and updates
 Windows updates
 File backup and restore
 System diagnostics and troubleshooting Nice to Have
 Experience with RMM tools
 Backup solutions
 PC hardware upgrades or custom builds

Benefits

Work Remotely