Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY:
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
POSITION SUMMARY:
The purpose of the Program Manager position is to fulfill the Mission Statement of World Relief in WR Chad, and manage all aspects of the implementation and development of the Country Office programs. The Program Manager is expected to provide strategic leadership to the Program Department in the areas of program quality, development and implementation. This includes playing a key role in country strategy development and dissemination. A major emphasis for this position is proposal development, program coordination and technical leadership in order to ensure that the Country Office competes strongly for funding opportunities and that programs are implemented fulfilling standards of quality and accountability along with delivering the desired impact in making a significant contribution to reducing poverty and saving lives.
ROLE & RESPONSIBILITIES:
This role is responsible for supervising others and includes responsibilities consistent with supervising employees, including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values, including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.
Program Leadership
Contribute to the implementation of the WR Chad Country Office strategy.
Oversee the design, implementation, monitoring, and evaluation of programs, ensuring alignment with country strategy and donor requirements.
Ensure robust Monitoring, Evaluation, Accountability, and Learning (MEAL) systems are in place to demonstrate impact and support continuous improvement.
Support the development of project proposals and reports.
Supervise and mentor sector leads and the MEAL focal point in managing program staff.
Support sector leads in tracking program performance against budgets and serve as a liaison between Programs and other departments.
Conduct field visits as needed to monitor program progress, assess results, and address operational and security issues.
Lead partner mapping and cultivate relationships to strengthen resource mobilization.
Staff Management
Collaborate with the Country Director on the recruitment of program and operations staff.
Provide effective supervision of direct reports and foster a strong, coordinated Program team.
Oversee performance management processes, including goal setting, feedback, mid-year reviews, and annual appraisals.
Address performance issues proactively through coaching and regular feedback.
Travel to field locations as needed to support staff management.
Develop and implement staff capacity-building strategies.
Operations Management and Program Strategy
Represent WR Chad with donors, government entities, and partners; share key updates with internal stakeholders.
Ensure the implementation of policies, procedures, and guidelines to support efficient program operations.
Develop and manage comprehensive program activity plans aligned with workplans, logframes, and resource needs.
Coordinate with Home Office and regional teams to ensure timely, compliant program implementation.
Collaborate with Program Support units (Finance, HR, Procurement) to ensure effective operational support.
Ensure appropriate staffing, systems, and procedures are in place for effective program management.
Oversee the preparation and timely submission of high-quality program reports.
Review and edit external communications and reports for quality assurance.
Establish and maintain effective information management systems.
Regularly assess and optimize program management structures for efficiency and impact.
Support recruitment and onboarding of new program staff.
Build and manage strategic partnerships aligned with WR Chad’s vision and program priorities.
Team Spiritual Life
Reflect the Christian spiritual values of WR Chad with team members, beneficiaries, and external contacts.
Fully contribute to the rich spiritual life of the WR Chad team, including team devotions, prayer times, words of encouragement, and integrity in all programmatic aspects of response and interaction with external contacts.
Other
Work to strengthen the local church’s capacity for supporting programmatic initiatives.
This job description covers the main tasks that are anticipated. Other tasks may be assigned by the WR Chad Country Director as needed.
JOB REQUIREMENTS:
Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
University Degree in related field.
Business development and leadership experience is highly value
A minimum of five years of experience in international relief and development work with progressive leadership responsibilities and proven resource development skills, or a minimum of seven years of experience in business management and leadership with progressive increasing responsibilities
Experience working with donors such as USAID, EU, FCDO, ECHO, UN Agencies, etc.
Experience serving in a hardship post in a complex emergency setting
Strong knowledge of program areas and ability to communicate practices to various constituencies in the U.S. and Africa
At ease with Microsoft Office programs (in particular with Word & Excel), Internet, and e-mail writing
Excellent verbal and written English and French communication required
Ability to work independently and to deal with problems and issues both promptly and efficiently
Ability to diplomatically liaise in a team setting, to listen and take into account team suggestions, and to create a sense of team connectivity
Experience in training and mentoring staff
Capacity to work under pressure and tight deadlines
Good negotiation skills, especially in the context of another culture
Ability to manage budgets, understand financial accountability procedures and logistics
Strong time management, prioritization, and multi-tasking skills
PREFERRED QUALIFICATIONS:
Masters’ degree preferred
Extensive experience in conflict zones or fragile contexts
Proven ability to manage remote teams in challenging contexts.
Proficiency in Arabic.
World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
