Our National Retail Solutions Pay Support representatives provide support to our customers and process CC applications, they solve and address banking questions and provide general follow up to the applications submitted by the potential clients.
What we need:
Provide Support to potential clients.
Stay up to date with systems and products information, changes, and updates in the market.
Support sales organization, retailers and NRS product line.
Address and answer banking questions
Other duties as necessary to support merchants and customers to ensure satisfaction and continued relationship.
Follow standard processes and procedures.
Understand the value of our products and the needs of our retailers and their profiles inside and out
Ability to create strong connections and relations with their retailers and costumers (distributors and store owners)
Coordinate with multiple departments related to the systems such as Tech Support if needed
Ability to keep internal reports up to date (if needed)
Technical Support background
What we offer:
High School Diploma
85% of English Proficiency
Microsoft Software proficiency
Customer Service Experience
Previous experience in ticketing, inquiries or tracking systems
Excellent communication skills (written and spoken)
Job stability (at previous jobs)
Problem – solving skills and the ability to think under pressure.
Patient, helpful, empathetic, good listener & professional
Attention to details
Goals and people oriented
