About the role
Role Description
Terawatt is building the infrastructure that enables the rapid scaling of electric vehicle adoption nationwide. As the Operations & Facility Program Manager, you will own program and project management activities across Terawatt's operation sites — from pre-commercial acceptance through sustained, mature operation — including site acceptance, customer success, and equipment and facilities operations and maintenance.
This role sits at the intersection of operational excellence and facilities stewardship. You will bring strong critical thinking, quantitative fluency, and cross-functional communication skills to manage complex, multi-site programs — balancing project schedules, budgets, and stakeholder needs while driving continuous improvement across Terawatt's charging network.
Reporting directly to the SVP of Operations, this role works in close collaboration with site and field operations teams.
Core Responsibilities
Operations:
Define and implement unified processes that enable project owners to hit milestones, manage budgets, and quickly mitigate risks — supporting the successful launch of Terawatt's charging sites
Establish and maintain best practices and standard operating procedures for all Terawatt charging sites from pre-commercial through sustained operation
Conduct risk assessments across strategic, technical, financial, and operational dimensions — formulating corrective actions and escalating potential issues to leadership when appropriate
Support vendor requests for proposal (RFP) development, ensuring proposals are structured for clear comparison and actionable decision-making
Develop and drive continuous improvement strategies across all operational activities to achieve cost efficiency and a high standard of service from internal teams and external vendors
Forecast demand on internal and third-party resources, identifying strategies to balance workload and ensure timely delivery of key milestones
Maintain clear, consistent communications across Management, Product, Sales, Finance, Technology, and Development teams
Factilities:
Partner with project managers and contractors on the planning and execution of site-related projects, including facility expansions, renovations, and safety enhancements
Ensure compliance with relevant regulations, safety standards, and environmental guidelines, including emergency preparedness protocols
Oversee security measures across Terawatt's sites, including coordination with security vendors
Develop and implement policies, procedures, and standards covering facility maintenance, landscaping, security, parking, and waste management
Minimum Qualifications
Bachelor's degree or equivalent experience in facilities management, operations, or a related field
3–5 years of experience in project or facilities management in one or more of the following industries: renewable energy, EV charging infrastructure, clean energy, power grids, or fleet and freight logistics
Experience across the full project development lifecycle, including site acquisition, design, permitting, utility provisioning, procurement, contracting, and commissioning
Demonstrated project management skills with strong organizational, analytical, and problem-solving capabilities
Working knowledge of facility maintenance programs and procedures, including safety, security, janitorial services, and landscaping
Familiarity with building codes, fire codes, and relevant health, safety, and compliance standards
Ability to work independently, make timely decisions, and coordinate across teams to drive optimal outcomes
Strong written and verbal communication skills, with the ability to engage stakeholders at all levels of the organization
Proven ability to manage multiple projects and competing priorities simultaneously
Preferred Qualifications
Project Management Professional (PMP) certification or equivalent (CAPM, PRINCE2)
Familiarity with EVSE hardware, charging network operations, or utility interconnection processes
Experience managing multi-site facility portfolios across multiple states or regions
Experience with vendor contract negotiation and third-party SLA management
