At Sky Handling Partner, our people ‘are’ our business! We are thrilled to offer the opportunity to join us as a Baggage Handling Agent in the fast-paced environment of Dublin Airport, working with one of Ireland’s leading Ground Services Providers.

In this exciting role, you’ll navigate the buzz of air travel, ensuring passengers enjoy safe and enjoyable journeys to and from their flights while also delivering exceptional service to our airline clients. Experience the energy of the airport as you become a vital part of our team, delivering top-notch service in a setting where every day brings new adventures!

The Role

As a Baggage Handling Agent for Sky Handling Partner, you will collaborate closely with your colleagues across many departments as well as with staff at Dublin Airport and our Airline Representatives. Teamwork is essential to ensure a smooth service delivery, coordinating schedules, managing passenger flow, and responding efficiently to any operational challenges that may arise. By communicating effectively with your colleagues and supporting one another, you will help create a seamless and enjoyable travel experience for our passengers, while delivering exceptional services for our airline clients too.

Responsibilities:

• Collaborate with Team: Work closely with the Lead Agent and assigned crew to ensure on-time completion of loading and unloading while adhering to airline procedures and policies.
• Follow Protocols: Perform all duties in accordance with comprehensive training, safety, and security protocols to maintain a secure and efficient operation.
• Timely Delivery: Ensure the prompt delivery of baggage to assigned flights, minimizing delays and enhancing customer satisfaction.
• Load and Unload Safely: Safely load and unload baggage from aircraft holds following established instructions and best practices.
• Conduct Inspections: Carry out visual inspections of equipment before use and report any faults or issues to the Baggage Hall Supervisor immediately.
• Communicate Effectively: Inform the Baggage Hall Supervisor of any challenges encountered during flights, ensuring smooth operations and addressing potential issues proactively.

In addition to performing your duties, you’ll maintain open lines of communication with your supervisor and colleagues, ensuring that any issues are addressed promptly and collaboratively.

Requirements

Essential Criteria

• Full Clean Driving Licence, Category B: Candidates must possess a valid, full driving licence in Category B, allowing them to operate standard passenger vehicles without restrictions. A clean driving record is essential, indicating no serious infractions that could impact safety or operational efficiency.
• Minimum Age Requirement 18 Years: Applicants must be at least 18 years old.
• Eligible to Live and Work in Ireland: Candidates must have the legal right to live and work in Ireland.
• Proficient Written and Verbal English Language Skills: Strong proficiency in both written and spoken English is essential for effective communication within the team and with clients. This includes the ability to understand instructions, convey information clearly, and maintain professional standards in documentation.
• Ability to Work Rostered Shifts and Flexibility: The role requires you to work on a shift basis, which may include early mornings and late finishes. Flexibility is crucial, as operational needs can change due to flight delays or increased passenger demand. Your willingness to adapt to these changes helps maintain smooth operations and enhances the overall customer experience.
• Physical Capability: Candidates must possess the physical ability to perform tasks that require significant twisting, turning, and bending, particularly in confined spaces. This includes the dexterity to navigate around equipment and baggage in busy environments, as well as the strength and stamina to lift and handle items safely.

Desirable Criteria

• Operational Experience: Previous experience in an operational environment will be beneficial for adapting to the demands of the role.
• Manual Handling Certificate: A valid certificate in manual handling is a plus, demonstrating knowledge of safe lifting techniques.

Benefits

At Sky Handling Partner, our benefits are designed to support your financial and personal well-being while creating a positive team culture where every contribution is celebrated. We believe that when our team thrives, our business thrives too. Our offerings include:

• Pension Scheme to secure your future
• Employee Assistance Programme for 24/7 confidential support
• Sick Pay to ensure you’re cared for when you need it most
• Refer a Friend Bonus of €250 as a token of appreciation
• Bike4Work Scheme for a sustainable commute
• Long Service Rewards recognizing your dedication
• Career Development opportunities
• Discounted Insurance Policies through Marsh Insurance Brokers Ireland
• Car Parking on site with a reduced employee rate