This role forms part of our state-of-the-art Distribution Centre, employing first class technology, and is an African first for workwear. A Customisation facility has been built as part of our Distribution Centre and is geared to serve our customers with high quality customised garments, quickly and efficiently. The customisation facility consists of embroidery, screen printing, digital printing, taping and alterations. Collaborating with, and supporting our customers is how we show our commitment to growing their brand along with ours.

The Digitiser is responsible for understanding every customisation requirement, and then digitally translating them, so that they can be accurately depicted on the garment and subsequently create a brilliant customer experience.

The main responsibilities of the role include: 

• Digitising customer logos using Wilcom software to create bespoke garment branding that aligns with our high-quality standards.
• Being mindful of any practicalities of embroidery that may impact the integrity of the garment and customer branding.
• Actively engaging with relevant stakeholders around any branding limitations related to garment design, branding placement, or fabric composition while also suggesting practical alternatives that yield brilliant end results.

The experience we’re looking for:

• Proven experience in an embroidery production environment.
• Detailed understanding of embroidery machine operation and limitations.
• In-depth understanding of fabric behaviour relating to embroidery application.
• Minimum 5 years proven experience on Wilcom Software.
• Ability to communicate clearly in English with Customer Advisors and other relevant stakeholders.

The type of personality that will excel:

• Passionate about exceptional attention to detail.
• Loves working in a collaborative environment with different teams and individuals.
• Proactive and obsessed with all aspects of customisation.
• A “go-to” person on whom people can rely.
• Great time-management and organisational skills, with an attitude of doing whatever it takes to get the job done.