About the role
Who We Are
Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.
We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.
Our Values
Customers
We relentlessly increase value for customer and do the right thing for them.
Action
We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.
Team Spirit
We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.
Innovation
We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.
Excellence
We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.
About the Role:
The Business Analyst works closely with customers, stakeholders, and internal teams to understand business needs, document requirements, and guide solutions using product capabilities. This role ensures smooth project execution, clear communication, and delivery of high-quality outcomes aligned with customer expectations.
You will be also responsible for reviewing complex data files, mapping documents, customer requirements and providing guidance on best practices.You will need to be able to speak to the internal technical capabilities of Billtrust’s products while understanding customer requirements in order to provide customers the direction and guidance on their options for the best user experience as it pertains to their business needs.
What You'll Do:
- Gather and understand customer business needs and requirements
- Document functional requirements and technical specifications clearly
- Create and maintain templates and documentation designs
- Review complex data files and mapping documents
- Analyze customer requirements and recommend best practices
- Provide guidance based on product knowledge and functionality
- Bridge the gap between business needs and technical capabilities
- Communicate effectively with internal technical teams
- Help customers choose the best solutions for their business needs
- Ensure a smooth and effective user experience for customers
- Regularly communicate progress to Project Managers and stakeholders
- Highlight risks early if deliverables may be delayed and suggest alternative
What You'll Bring:
- Strong analytical and problem-solving skills. Creative thinking and ability to provide innovative solutions
- Prior Order to cash experience
- Excellent written and verbal communication skills
- Ability to document requirements and create functional specifications
- Strong understanding of business processes and data analysis
- Ability to communicate effectively with both technical and non-technical teams
- Attention to detail and high level of accuracy
- Ability to break down complex problems into simple, actionable steps
- 3+ years of experience as a Business Analyst or in a related role (Solution Architect or Implementation Consultant).
- Proven ability to work with both technical and business stakeholders
- Strong decision-making and analytical skills
- Ability to understand the big picture and think strategically
- Bachelor’s degree in Technology, or related field (or equivalent experience).
- Should be good to work from office for 4 days
- Work timezone – EST/CST and 5PM – 2AM IST