Join DYOPATH as a Project Coordinator

Are you highly organized, detail-oriented, and passionate about keeping projects on track while supporting exceptional client experiences?

DYOPATH is looking for a Project Coordinator who thrives in a fast-paced environment, excels at communication and organization, and enjoys partnering with clients, Project Managers, and technical teams to drive successful project delivery.

Why You'll Love Working Here

• Purpose with Passion – A culture guided by the L.O.V.E. philosophy (Living Our Values Every Day).
• Grow & Thrive – Opportunities to expand your project coordination, client onboarding, and operational excellence expertise.
• Award-Winning Culture – Known for delivering exceptional service to clients and employees alike.
• Teamwork & Respect – A collaborative environment where contributions are valued and achievements are celebrated.

Benefits

• Aguinaldo (25 days – above legal requirement)
• Vacation + 25% premium
• IMSS + Major medical insurance (family included)
• Monthly savings fund + pantry vouchers
• Quarterly performance bonus opportunities
• Paid life events leave (parental, marriage, bereavement)

Role Overview

• Location: Remote (Mexico)
• Schedule: 1st Shift (8a-5p CST), Monday through Friday
• Salary: 34,000 MXN (monthly)

Your Mission as a Project Coordinator

• Coordinate project activities, resources, schedules, and documentation to support successful project delivery.
• Partner with Project Managers, engineers, and clients to ensure projects remain on track, within budget, and aligned with business objectives.
• Support client onboarding initiatives through documentation, knowledge management, and process coordination.
• Identify risks, remove roadblocks, and promote continuous improvement across project and onboarding workflows.
• Serve as a key communication link between clients, stakeholders, and internal teams.

Project Coordination & Delivery

• Support project planning, scheduling, and resource coordination.
• Track project progress, milestones, budgets, and deliverables.
• Monitor risks and issues, escalating concerns when necessary.
• Communicate project status and updates to stakeholders.
• Help ensure projects meet timeline, budget, and quality expectations.

Client Onboarding & Knowledge Management

• Participate in onboarding and discovery sessions to understand client environments and requirements.
• Create, maintain, and organize Knowledge Base Articles (KBAs).
• Track onboarding deliverables and documentation requirements.
• Develop standardized templates, workflows, and process documentation.
• Support onboarding readiness and successful go-live activities.

Documentation, Training & Enablement

• Maintain project plans, reports, and operational documentation.
• Create client-facing guides, user instructions, and training materials.
• Collaborate with technical teams to ensure documentation accuracy and consistency.
• Support client adoption and enablement through effective knowledge sharing.

Communication & Reporting

• Serve as a point of contact for project-related communication.
• Maintain effective communication across project teams, clients, and stakeholders.
• Track and report project hours, contract true-ups, and related administrative activities.
• Provide visibility into project status, risks, and outstanding actions.

What You Bring to the Team

Experience & Skills

• Experience in Project Coordination, Project Administration, Project Management Support, or a related role.
• Strong organization, time management, and prioritization skills.
• Excellent written and verbal communication abilities.
• Experience working with multiple stakeholders and cross-functional teams.
• Strong documentation and reporting skills.
• Ability to identify issues, analyze risks, and support resolutions.
• Proficiency with Microsoft Office and project tracking tools.

Preferred

• Experience supporting IT, MSP, or technology-related projects.
• Familiarity with onboarding, service delivery, or knowledge management processes.
• Experience creating documentation, workflows, training materials, or KBAs.
• Exposure to Power BI, Helix, or similar operational platforms.

Why This Role Rocks

As a Project Coordinator, you'll play a critical role in helping projects and onboarding initiatives succeed from kickoff through go-live. You'll build structure, drive communication, improve documentation, and collaborate across teams to ensure clients receive a seamless experience. Your work will directly contribute to project success, operational efficiency, and client satisfaction.

If you're organized, proactive, and passionate about helping teams deliver exceptional results, we'd love to hear from you.

This role is open to applicants in Mexico only.