Mercier Consultancy is thrilled to present an opportunity for a Slovak Speaking Customer Service Representative to join our Client's Data Analytics Company based in Greece. In this important role, you will provide outstanding support to our Slovak-speaking clients, assisting them with inquiries about data analytics solutions and services.

Your fluency in Slovak will be essential for delivering effective communication to clients, helping them navigate complex data inquiries, and ensuring a seamless experience with our analytics products. Your contribution will play a vital role in enhancing customer satisfaction and fostering long-term relationships.

Responsibilities

• Deliver high-quality customer service in Slovak via phone, email, and chat regarding data analytics inquiries
• Assist clients in understanding our data analytics products and how they can meet their needs
• Resolve customer issues and provide solutions in a timely and professional manner
• Document customer interactions and requests accurately in our CRM system
• Collaborate with data analytics teams to address complex inquiries and ensure effective service delivery
• Gather feedback from clients to inform improvements in our service offerings
• Stay updated on the latest trends in data analytics and relevant technologies

Requirements

• Fluency in Slovak and English, with strong communication abilities
• Excellent customer service orientation with a problem-solving mindset
• Previous experience in customer service, particularly in technology or data analytics, is preferred
• Able to manage multiple inquiries and tasks in a fast-paced environment
• Detail-oriented with strong organizational skills
• Genuine interest in data analytics and technology, eager to assist clients
• Familiarity with customer support software and CRM systems is a plus