About the role
About Wheely
Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.
We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.
We are looking for a junior Product Manager with a major focus on the Customer Service stream. In this role, you will work on making our CS team more efficient, proactive, and personalised, ensuring consistent quality across every interaction.
What You Will Be Doing
- Lead a cross-functional team of engineers, designer and product analyst
- Manage your team's roadmap to align with Wheely’s mission
- Own your team’s products (existing and new) across from idea, through development, to launch, growth and maintenance:
- Analyse customer issues and identify product opportunities to reduce the need to contact Customer Service
- Support the implementation of AI-driven automation in chauffeur contacts
- Work on internal tools that increase the speed and consistency of contact resolution
- Find product solutions that help Customer Service agents deliver a more personal experience
Requirements
- Internship (with the possibility to transition into full-time employment)
- STEM degree from a top university (fresh grad) or a final year student
- Full-time:
- STEM degree from a top university
- 6-12 months of relevant internship or working experience in a hi-growth environment (tech, top-tier consulting company, top-tier investment bank or VC)
- A passion for great UX/UI
- Outstanding written communication
- Highly analytical
What we offer
- Office-based role in West London, four days a week with flexible start and finish times, plus one remote day of your choice
- Salary: £50000-£65000 annual (subject to experience)
- Employee stock options plan
- Private medical and dental insurance
- Life and critical illness cover
- Latest-generation MacBook Pro and 4k display
- Monthly credit towards Wheely journeys
- Cycle to Work scheme
- Professional development stipend
All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice
