Role Title: Customer Service & Support Representative

Location: South Africa (Fully remote)

Type: Long Term - Contractor

Hours: Monday to Friday ( 1am - 9am SAST)

Salary: R20 000 - R25 000 per month ( Based on Experience )

Reporting to: Director

About the Company

Our client operates in the luxury furniture industry, offering exquisite pieces that elevate living spaces with elegance and style. With a focus on quality craftsmanship and impeccable design, the company prides itself on providing exceptional products and services to its discerning clientele.

Role Overview

Join our client's team as a Customer Service and Support representative, where you will play a crucial role in ensuring customer satisfaction and enhancing their overall experience with our luxury furniture brand. This position offers the opportunity to engage with customers, address their inquiries and contribute to a seamless service delivery process.

Key Responsibilities

• Handling inbound calls professionally and efficiently.
• Responding to customer inquiries and resolving issues via email communication.
• Completing daily administrative tasks to support customer service operations.
• Assisting customers with product information, orders and after-sales service.
• Ensuring a high level of customer satisfaction through effective problem-solving.
• Collaborating with team members to optimize customer experience processes.
• Maintaining accurate records of customer interactions and transactions.
• Adhering to company policies and procedures to uphold service standards.

Requirements

• Minimum of +2 years of experience in a customer service role.
• Fluency in English with excellent verbal and written communication skills.
• Ability to handle phone calls professionally and efficiently.
• Strong email etiquette and proficiency in written correspondence.
• Customer-centric mindset with a focus on problem-solving and empathy.
• Attention to detail and ability to multitask in a fast-paced environment.