Companies › Tsmg › Mystery Shopper

About the role

Tsmg
Project Overview

We are looking for detail-oriented Mystery Shoppers to evaluate customer experience at luxury spa locations. The goal of this project is to assess service quality, staff professionalism, and overall guest experience during a standard treatment visit.

Key Responsibilities

  • Review the spa’s website before the visit to understand available services and booking options.
  • Make a telephone enquiry and booking for a standard facial treatment or massage (up to 60 minutes).
  • Arrive at the spa early and observe the waiting area and reception environment.
  • During the visit, allow staff to assess your needs and recommend treatments, rather than requesting a specific service immediately.
  • Discreetly identify the staff members involved in the experience (via name badges or by politely asking their names).
  • Observe service quality, professionalism, and overall guest experience throughout the visit.
  • Take clear photos during the visit where appropriate.
  • Keep the receipt for reimbursement.

    • Reporting Requirements

  • Submit a detailed evaluation report within 24 hours after the visit.
  • Upload photos and the purchase receipt in order to receive reimbursement.

    • Requirements

  • Strong attention to detail and observation skills.
  • Ability to follow instructions and remain discreet during the visit.
  • Reliable internet access to complete reports.
  • Ability to take clear photos.
    • Ready to apply to Tsmg?
    Apply to Tsmg
    Apply now
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