Job Description: 

A privately held hotel management company is seeking an experienced Executive General Manager to oversee a significant hospitality operation within a major Southeastern market.

This is a highly visible leadership opportunity for an accomplished hospitality professional with a proven track record of driving operational excellence, team development, revenue growth, and guest satisfaction improvement. The ideal candidate will bring strong multi-property leadership experience and a history of successfully improving asset performance.

The Executive General Manager is responsible for the overall leadership, strategic direction, financial performance, and day-to-day operations across  multiple branded lodging assets. The successful candidate must be a hands-on leader who is comfortable solving problems, rebuilding culture, and creating sustainable operational improvements.

Candidate Profile:

This opportunity is best suited for a seasoned hospitality leader who has already demonstrated success managing complex operations and leading high-performing teams. We are seeking a proven Executive General Manager—not someone looking to make their first leap from a small single-property operation into a larger, more complex assignment.

The ideal candidate will bring a track record of accountability, measurable results, strong owner relations, and the ability to elevate both operational performance and organizational culture.

Candidates should possess experience leading hospitality operations of comparable scope and complexity and be able to demonstrate measurable business results from prior leadership assignments.

Key Functions: 

Operational Leadership

• Provide strategic leadership and oversight for all hotel operations.
• Ensure consistent execution of brand standards and company expectations.
• Develop and implement action plans to improve guest satisfaction, quality assurance, and operational efficiency.
• Establish a culture of accountability, professionalism, and service excellence.
• Lead by example and maintain a visible presence throughout the hotels.

Financial Performance

• Drive revenue growth and profitability through disciplined financial management.
• Develop and manage annual operating budgets, forecasts, and capital plans.
• Analyze financial statements, labor productivity, and operational metrics to identify opportunities for improvement.
• Maintain strong cost controls while protecting guest experience and service delivery.

People Leadership

• Recruit, develop, and retain high-performing leaders and associates.
• Foster a positive culture focused on engagement, accountability, communication, and performance.
• Conduct regular coaching, performance evaluations, and leadership development initiatives.
• Lead organizational change and successfully navigate periods of transition.

Guest Experience & Reputation Management

• Drive measurable improvements in guest satisfaction scores, online reputation metrics, and brand performance indicators.
• Respond to escalated guest concerns with professionalism and urgency.
• Develop and execute recovery strategies when service standards fall short.
• Utilize guest feedback and operational data to identify trends and implement corrective action.

Sales & Market Leadership

• Partner closely with the sales team to maximize market share, occupancy, ADR, and RevPAR performance.
• Maintain strong relationships with key clients, community partners, and local organizations.
• Understand market trends, competitive positioning, and demand drivers.
• Support revenue management initiatives and strategic business planning.

Qualifications:

• Minimum 7-10 years of progressive hotel leadership experience.
• Minimum 3-5 years of experience as a General Manager of a full-service, select-service, or multi-property hotel operation with significant revenue responsibility.
• Demonstrated success leading hotels exceeding 150 guestrooms or managing multiple properties simultaneously.
• Proven record of improving guest satisfaction scores, financial performance, quality assurance results, and associate retention.
• Experience stabilizing operations, rebuilding teams, and leading turnaround initiatives strongly preferred.
• Strong understanding of hotel financial statements, labor management, forecasting, budgeting, and revenue optimization.
• Exceptional leadership, communication, coaching, and organizational skills.
• Ability to lead through change and perform effectively in fast-paced environments.    
• Bachelor’s degree in Hospitality Administration, Business Administration, or related field preferred.

 EEOC Statement: 

We are committed to creating a diverse and inclusive workplace and provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic under applicable law.

Job Type: Full-time

Benefits:

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Flexible schedule

Paid time off