About the role
Job Overview
We are seeking an experienced Station Operations Manager (Cold Chain) to oversee end-to-end temperature-controlled logistics operations. This role is critical in ensuring the efficient, timely, and compliant delivery of cold chain products while maintaining high service levels and operational excellence. You will lead a team on the ground, optimise processes, and drive continuous improvements across the supply chain.
Key Responsibilities
1. Operations & Capacity Planning
Ensure sufficient capacity for parcel collection and delivery
Drive high SLA performance and timeslot adherence
Minimise product damages and defrosting incidents
2. Cost & Performance Management
Manage operating costs in line with budget targets (~$350K/month)
Monitor financial and operational performance metrics
Implement cost optimisation initiatives
3. SOP Governance & Compliance
Ensure adherence to operational SOPs across processes, equipment, and facilities
Maintain compliance with cold chain handling standards
Drive consistency in execution across the station
4. Process Improvement & Optimisation
Identify and lead continuous improvement initiatives (Lean, Kaizen, Six Sigma)
Optimise workflows to enhance efficiency and productivity
Drive operational innovation and scalability
Leadership & Team Management
Lead and develop a team of ~20 staff (supervisors, drivers, sorters)
Set performance goals and drive accountability across the team
Act as the primary communication channel for policies and updates
Work hands-on with the team on the ground to resolve issues and remove barriers
Requirements
Experience & Skills
3–5 years of experience in logistics, distribution, or cold chain operations
Proven experience managing teams of 10+ employees
Strong analytical and problem-solving skills with data-driven decision-making
Experience in Lean, Kaizen, or Six Sigma methodologies (preferred)
Ability to thrive in a fast-paced, high-pressure environment
Strong communication and stakeholder management skills
Bachelor’s Degree in Supply Chain, Operations, or related field
Lean Six Sigma Green Belt is an advantage