We are seeking an experienced Intelligence Analyst to lead the optimization of AI-driven workflows and operational architecture. You will analyze systemic patterns and bottlenecks to drive autonomous efficiency, transforming raw data into strategic, actionable decisions for our automated systems.

Key Responsibilities

• Strategic Systems Optimization: Analyze operational data trends to drive systemic refinements and high-impact strategic recommendations that improve the entire operation.
• Workflow Design: Manage and refine operational workflows, ensuring seamless handoffs and maintaining high standards of output quality.
• Performance Calibration: Define and adjust key performance benchmarks to balance speed, autonomy, and accuracy across our operations.
• Continuous Improvement: Manage the continuous learning loop by analyzing feedback from operational teams and integrating these learnings back into the system architecture.
• System & Workflow Optimization: Monitor performance metrics and analyze patterns in automated outputs to refine processes and optimize the human-in-the-loop balance.
• Data Collection & Insight Synthesis: Proactively collect, organize, and synthesize operational data from system logs and human-in-the-loop feedback to identify trends, pinpoint error patterns, and fuel continuous system improvement.

Requirements

• Bachelor's degree in Industrial Engineering, Operations Research, Management Engineering, Statistics, Applied Mathematics, Data Analytics, Business Analytics, Economics, or a closely related field is required.
• Experience: 3–6 years of professional experience in operations, quality management, analytics, or process improvement within a data-rich environment, ideally in healthcare, clinical support, healthcare shared services, or similar operational environments.
• Strong systems thinking, with experience understanding how changes to one variable affect the broader system.
• Experience with data-to-decision modeling, pattern recognition, and analytical decision-making in situations with incomplete information.
• Ability to translate complex data insights into clear, actionable recommendations for leadership and operational teams, with exceptional English verbal and written communication skills for client interaction and data gathering.
• Direct experience with AI tools is a plus.

Benefits

Grow Where You Win

At Xillium, we believe your career should be a win, not just a job. 

We offer stability, growth, and benefits designed to help you succeed at every stage.

Competitive Pay

• Paid training
• Annual salary increase
• 10% night differential & holiday pay
• Attendance bonus
• Career advancement & incentives

Health & Protection

• Free HMO after training
• 1 free dependent (Year 1)
• Up to 2 dependents (under 5 years tenure)
• HMO upgrade at Year 5
• SSS, PAG-IBIG, PhilHealth

Paid Time Off

• Service Incentive Leave (prorated)
• Sick & Vacation Leave
• Bereavement, Maternity/Paternity
• Solo Parent & Gynecologic Leave
• Tiered leave credits
• Convertible leave credits

Financial & Long-Term Benefits

• 13th month pay (June & December release)
• No-interest cash advance (after 1 year, subject to conditions)
• FWD retirement fund (Year 4 eligible, Year 7 fully covered)
• Year-end performance incentive
• Milestone recognition packages

Work Environment

• Company equipment + IT support
• Work-life balance
• Performance appraisal
• Continuous learning
• Inclusive, values-driven leadership