Mercier Consultancy is excited to announce vacancies for Slovak Speaking Customer Service Representatives in Sofia, Bulgaria, supported by a comprehensive relocation package. We are looking for enthusiastic individuals who are dedicated to providing top-notch customer support to our Slovak-speaking clients.

As a Customer Service Representative, you will be the key point of contact for our Slovak-speaking customers, addressing inquiries, resolving issues, and ensuring a positive and seamless customer experience. Your efforts will be essential in enhancing customer satisfaction and loyalty.

Responsibilities

• Deliver excellent customer service in Slovak and English across multiple channels
• Respond to customer inquiries and resolve issues efficiently and professionally
• Accurately document interactions and resolutions in our CRM system
• Work collaboratively with other teams to ensure comprehensive solutions to customer challenges
• Collect customer feedback to inform service improvements
• Keep informed about our products and services to assist customers effectively
• Engage in continuous training to enhance customer service skills

Requirements

• Fluency in Slovak and English with strong communication skills
• Previous experience in customer service is preferred but not essential
• Strong problem-solving abilities and a customer-focused attitude
• Capable of managing multiple tasks in a dynamic environment
• Excellent attention to detail and organizational proficiency
• Passionate about delivering exceptional customer experiences
• Familiarity with CRM systems and customer support tools is a plus

Benefits

Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more