Second Line Support Analyst
Office based role in Elland
Competitive Salary + Benefits

Our Marshalls mission is ‘Creating Better Spaces’. We’re a Superbrand for the 10th year running and a successful FTSE 250. The brand is synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, while also caring for the environment and communities in which it operates. We are the only company to have paved every square on the Monopoly board so no doubt you will have walked on our paths, and maybe taken a selfie at one of our famous landmarks!

We’re looking for someone special, someone to share our passion for innovation, better spaces, and better futures – could it be you? As a result of growth, we’d like to welcome a brilliant new Second Line Support Analyst.

So what’s the mission?
In this key role, you will be assisting clients and internal staff as an escalation point for technical queries. You will be involved with a variety of service desk technologies including telephony, remote access, and client-facing support. This is a great opportunity to get involved with a range of IT work. In line with our promise to deliver transformation, the IT Department is leading the way with some really exciting projects.

Working across the breadth of our diverse manufacturing company, you will have the opportunity to work with a whole host of people who all work at different levels with diverse styles and personalities but are passionate about our companies’ common goals. This job will require some great communication skills and unwavering customer service from you.

Working within a group of Second Line Support Analysts you have a supportive team around you, including, First and Third Line Support Analysts. We’re a dynamic, dedicated, and friendly bunch and encourage opportunities to develop and progress your career. Whether you’re looking to move up the ladder or diversify your knowledge base, we’re here to enhance your journey and will support your ambitions, and enthusiasm for technology. Coupled with your passion for staying connected with technology trends and industry best practices we think this will be a huge opportunity to make your mark in a company where you can have a real impact.

What are the mission critical skills?

• Experience in a similar Second Line Support Analyst role
• A “Customer Service” approach with the ability to deal with all levels of the business
• Exposure to Windows 10, Microsoft Office 365 / Exchange, Antivirus (Crowdstrike) / Firewalls, Azure, AAD, InTune, HyperV & virtualisation Technologies, Cisco Networking (firewalls, switches, routing, DNS, DHCP)
• Strong problem-solving abilities and excellent communication
• Strong planning, organising, and prioritising abilities
• You need to be proactive and keen to spot opportunities to refine and improve processes

• Ability to work to deadlines and under pressure
• Excellent analytical and problem-solving abilities
• You will be asked to participate in the on-call rota which we’re happy to discuss in more detail

If you think this is the role for you, apply and we will take you through the process outlining each step ensuring a safe and fair process throughout.

Closing Date: Tuesday 30th June 2026 at noon