We're looking for Infrastructure Storage Engineer & Technical Account Manager

Role Overview

We are seeking a customer-facing infrastructure professional to provide end-to-end operational support, technical guidance, and service coordination. The ideal candidate will combine strong hands-on technical expertise with excellent stakeholder management to ensure high availability, proactive risk mitigation, and exceptional customer service.

Key Responsibilities

• Act as the primary technical contact for customer operational issues, escalations, and service reviews.
• Manage and support infrastructure including Storage, Compute, SAN, and Backup platforms.
• Monitor infrastructure health, performance, capacity, and lifecycle, providing proactive recommendations and risk mitigation.
• Plan and coordinate hardware/software upgrades and change activities.
• Coordinate field services, work orders, engineer dispatch, spare parts, and partner activities.
• Deliver regular reports on asset health, incidents, capacity, and service improvements.
• Build strong customer relationships while ensuring SLA compliance and continuous service optimization.

Requirements

• 5+ years of experience in Infrastructure Support, Storage Engineering, or Technical Account Management.
• Strong hands-on experience with Dell technologies:
• Storage: PowerStore, PowerMax, Unity, PowerScale, ECS, Data Domain
• Compute: Dell PowerEdge Servers, MX Platform
• SAN: Connectrix, Brocade

• Good understanding of SAN/NAS/Object Storage, VMware, networking fundamentals, performance monitoring, capacity planning, and infrastructure troubleshooting.
• Knowledge of ITIL processes (Incident, Problem, and Change Management).
• Excellent communication, stakeholder management, and customer-facing skills.
• Dell certifications are a plus.