About Tia

Tia is building a new model for women’s healthcare, one that treats women as whole people, not separate conditions or life stages. By integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings, Tia is improving outcomes, lowering costs, and creating a better experience for patients and providers alike.

About the Role

Tia is seeking a Clinic Operations Manager to help lead the day-to-day operations of one of our care delivery sites in Culver City, Silver Lake, or Studio City. This role is ideal for a hands-on, service-oriented operations leader who thrives in a fast-paced healthcare environment and is energized by building strong teams, improving workflows, and creating an exceptional experience for patients, providers, and care teams.

The Clinic Operations Manager will oversee daily clinic flow, patient experience, support team performance, scheduling coordination, and operational execution. You will partner closely with clinical leadership, providers, medical assistants, front desk teams, and centralized operations partners to ensure the clinic runs smoothly, consistently, and in alignment with Tia’s care model.

This is a highly visible, in-clinic leadership role that requires strong judgment, operational discipline, people leadership, and a deep commitment to patient-centered care.

What You’ll Do

Lead Daily Clinic Operations

• Oversee day-to-day clinic operations, ensuring a smooth, welcoming, and efficient experience for patients and care teams.
• Monitor clinic flow throughout the day, proactively identifying bottlenecks, delays, staffing gaps, or patient experience issues.
• Partner with clinical leadership and providers to support timely, high-quality care delivery.
• Ensure front desk, check-in, check-out, rooming, and patient support workflows are executed consistently.
• Support real-time problem solving related to schedule changes, patient concerns, provider needs, staffing coverage, and clinic flow.

Drive Patient and Provider Experience

• Create a warm, professional, and service-oriented clinic environment aligned with Tia’s brand and care philosophy.
• Ensure patients receive clear communication, timely support, and a high-quality experience from arrival through checkout.
• Partner with providers and clinical teams to identify opportunities to improve visit completion, schedule utilization, patient readiness, and overall care team experience.
• Model Tia’s values in daily interactions with patients, providers, teammates, and cross-functional partners.

Manage and Develop Clinic Support Teams

• Lead, coach, and support clinic operations and support staff, including front desk and administrative team members.
• Support onboarding, training, engagement, performance management, and ongoing development for direct reports.
• Set clear expectations for service standards, workflow adherence, communication, accountability, and teamwork.
• Foster a collaborative, inclusive, and high-performing team culture.

Improve Workflows and Operational Performance

• Track and manage key clinic operations metrics related to patient experience, schedule utilization, visit completion, access, timeliness, and workflow execution.
• Identify operational gaps and partner with leaders to implement practical, scalable improvements.
• Support standardization of clinic workflows, communication rhythms, and operating expectations.
• Help prepare for and participate in clinic leadership meetings, team huddles, and operational reviews.
• Ensure clinic initiatives, process changes, and new workflows are implemented consistently and sustainably.

Support Compliance, Safety, and Clinic Readiness

• Ensure the clinic environment is clean, organized, safe, and ready to support high-quality patient care.
• Partner with clinical and operational leaders to maintain compliance with applicable healthcare, privacy, safety, and regulatory standards.
• Support appropriate handling of confidential patient information, including HIPAA and PHI.
• Coordinate with facilities, supply, IT, and operational partners to resolve clinic needs in a timely manner.

Who You Are

• You have experience leading teams in a healthcare, service, retail, hospitality, or other high-touch operational environment.
• You are energized by being hands-on and close to the work, not managing from a distance.
• You are calm under pressure and able to prioritize competing needs in a fast-moving environment.
• You are highly service-oriented and care deeply about the patient and team member experience.
• You are comfortable using data and operational metrics to identify gaps, solve problems, and improve performance.
• You communicate clearly, professionally, and with warmth.
• You build trust quickly with providers, clinical teams, support staff, and cross-functional partners.
• You are organized, detail-oriented, and able to follow through on multiple priorities without losing sight of the bigger picture.
• You are excited by Tia’s mission to transform women’s healthcare.

Qualifications

• 3+ years of experience in healthcare operations, clinic operations, customer experience, retail operations, hospitality operations, or a similarly fast-paced service environment.
• 1+ year of people leadership, team lead, supervisor, or manager experience preferred.
• Healthcare, women’s health, primary care, urgent care, specialty care, or ambulatory clinic experience strongly preferred.
• Experience managing patient flow, scheduling, front desk operations, provider support, or care team workflows preferred.
• Strong working knowledge of service standards, team accountability, performance coaching, and operational problem solving.
• Comfort working with technology systems, including scheduling tools, EMRs, spreadsheets, and communication platforms.
• Ability to handle sensitive and confidential information with discretion and professionalism.

Compensation & Benefits

Tia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, location, role leveling, business needs, and market conditions.

The expected compensation for this role is: $95,000 - $105,000

You are also eligible for:

• Medical, dental, and vision benefits
• Performance-based bonus 
• Paid time off, sick leave, and holidays.