Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Back-Office Agent today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Manage Coverage Engine workflow end-to-end, completing sourcing, matching, and QA while ensuring checklist compliance;
• Verify and curate source data, ensuring accuracy of details;
• Maintain high-quality assets (links, images, and official references);
• Conduct quality assurance on all outputs, ensuring visual accuracy, realism, and adherence to presentation guidelines;
• Handle sensitive customer data with care and security;
• Identify and escalate technical issues via appropriate channels; ensure timely resolution;
• Support additional operational tasks within scope as needed;

What you need to succeed in this role:

• Excellent English communication skills (C1 for both spoken and written);
• Strong attention to detail and visual judgment for accurate matching and quality assurance;
• Ability to consistently follow strict processes, checklists, and guidelines;
• Good understanding of food and dishes, with resourcefulness for quick online research and verification;
• Ability to work independently while following established procedures and service expectations;
• Proficiency in web-based tools and Google Sheets (filters, basic formulas, pivot tables);
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);
• Backup power supply to ensure uninterrupted work.

Benefits:

• Fixed Schedule: Monday–Friday, 9 AM–6 PM, UTC
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements;

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.