SWOT Hospitality is looking to recruit

Guest Relations Manager

for an exciting new project in Milos

About the role:

• Serve as the primary point of contact for guests, delivering exceptional service and creating memorable experiences tailored to individual preferences.
• Develop and implement guest relations strategies that foster loyalty and enhance satisfaction, leveraging guest feedback and engagement metrics to improve services.
• Build and maintain relationships with guests, ensuring personalized interactions and timely responses to inquiries and concerns.
• Collaborate with all departments to ensure seamless communication and delivery of services that meet the hotel's high standards.
• Conduct regular evaluations of guest experiences and address any challenges promptly and efficiently, ensuring that all guests feel valued and heard.
• Oversee the welcome and farewell of guests, creating a warm, inviting atmosphere that enhances their overall stay.
• Lead and train the guest relations team, instilling a culture of service excellence that aligns with the vision of the new project.
• Stay updated with the latest service trends and hospitality innovations to implement best practices within the new establishment.

Requirements

• Demonstrated experience in a guest relations or equivalent role, ideally within the luxury or boutique hotel sector.
• Strong understanding of the hospitality market, particularly in Greece or the surrounding region.
• Excellent interpersonal and communication skills, capable of building rapport with a diverse clientele.
• Proactive and self-motivated, with a results-oriented mindset and a passion for exceptional service delivery.
• Ability to work collaboratively within a team and across departments to achieve common goals.
• Flexibility and adaptability to thrive in a dynamic, fast-paced environment while managing multiple tasks.
• Commitment to continuous improvement and a strong desire to meet and exceed guest expectations.

Benefits

• Dynamic, Friendly and Supportive working environment
• Opportunities for career development within the company
• Competitive salary
• Work with the best professionals in tourism industry
• Accommodation & Meals

why SWOT…

• We are leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts.
• We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.
• We will give you the opportunity to work with the best practitioners from Greek hospitality market.
• We offer stability and career prospects in a transparent working environment.
• We work with the best professionals in the tourism industry.