About the Role

We are looking for a highly organized, detail-oriented, and professional Virtual Medical Front Desk Assistant to support a busy orthopedic spine surgery practice in Beverly Hills, California.

This role is focused on making sure patients are fully prepared before their appointments, whether in-person or via telehealth. You will be proactive and persistent in following up with patients to collect missing documentation, insurance information, imaging studies, and completed intake forms.

This is a patient-facing role. You must have excellent communication skills, a polished phone presence, and strong attention to detail. We are looking for someone with excellent spoken English, strong grammar, and little to no noticeable accent who can confidently communicate with and represent the practice professionally.

Candidates with experience in orthopedics, spine, neurosurgery, pain management, workers compensation, or personal injury are highly preferred.

Primary Responsibilities

Patient Appointment Preparation
› Confirm upcoming patient appointments
› Contact patients to ensure all required information is received prior to their visit
› Follow up on incomplete patient registration items
› Ensure patients are prepared for both in-person and telehealth appointments
› Maintain consistent communication with patients leading up to appointments

Insurance Verification and Eligibility
› Verify PPO and HMO insurance eligibility and benefits
› Confirm insurance coverage prior to appointments
› Identify missing or incorrect insurance information
› Document eligibility findings accurately within DrChrono

Patient Intake and Documentation Collection
› Obtain and upload insurance cards, photo identification, and imaging reports
› Follow up with patients to complete new patient paperwork
› Collect required documentation for consultations and follow-up visits
› Ensure patient charts are complete and organized before appointments

Telehealth Visit Coordination
› Gather all required information and documentation for telehealth appointments
› Ensure patients understand telehealth requirements and instructions
› Assist with appointment readiness and scheduling coordination

Front Desk Support
› Handle overflow inbound and outbound patient calls

› Manage high call volume of 150 to 200 inbound and outbound calls per day

› Assist with general front desk administrative tasks

› Provide excellent customer service and patient communication

› Support office workflow and scheduling operations as needed

Workers Compensation and Personal Injury Support
› Assist with workers comp and personal injury documentation as needed
› Obtain required paperwork and records
› Support case-related administrative workflows when assigned

Requirements

• Minimum 2 to 3 years of medical front office, medical receptionist, or patient coordinator experience
• Comfortable managing a high call volume of 150 to 200 calls per day

• Excellent spoken and written English
• Minimal to no noticeable accent
• Strong grammar, spelling, and communication skills
• Professional and confident phone presence
• Experience handling patient scheduling and appointment coordination
• Knowledge of insurance verification and eligibility processes
• Strong organizational and multitasking abilities
• Comfortable working independently in a remote environment
  
  
  Strongly Preferred
• DrChrono experience
• Weave experience
• Orthopedic, spine, neurosurgery, or pain management background
• Workers compensation experience
• Personal injury experience
• Telehealth coordination experience
• Medical records and imaging collection experience

The Ideal Candidate

• Is proactive and persistent when following up with patients
• Understands the importance of complete documentation before appointments
• Has exceptional customer service skills
• Is highly organized and detail-oriented
• Can communicate professionally with a high-end patient population
• Thrives in a fast-paced specialty practice environment
• Maintains a positive and professional attitude during all patient interactions

Benefits

This role pays $6 to $7 USD per hour.