The Role – Swedish Content Moderator & Customer Support Agent (Email-Based)

This is not a phone-heavy call centre job.

You’ll support users via email, helping buyers and sellers navigate marketplace rules, payments and disputes.

Your responsibilities include:

• Responding to user inquiries via email
• Managing complaints and disputes between buyers and sellers
• Handling returns, refunds and payment adjustments
• Processing payments and resolving discrepancies
• Monitoring fraud and policy violations
• Reviewing content and ensuring compliance with publication rules
• Collaborating with internal teams and external partners
• Providing feedback on user trends and system improvements

You’ll become an expert in marketplace rules, digital transactions and online safety.

Requirements

• Fluent in Swedish
• Good English skills
• Detail-oriented and structured
• Comfortable making decisions based on guidelines
• Reliable and accountable
• Interested in tech, marketplaces or the sharing economy
• You already live in Malta
  

Previous experience is a plus — but not required.

What matters most is your mindset.

Career Growth in Tech & Moderation

50% of managers and specialists started as content moderators.

From here, you can grow into:

• Quality & Training
• Fraud & Risk
• Compliance
• Team Lead
• Operations

If you’re ambitious, Malta’s tech sector offers real internal mobility.

Benefits

- Flexible hybrid model (Work from home in Malta or office)

- Additional vacation days

- Private health insurance

- Team performance bonus

- Work-from-home allowance

- Free office transport from selected areas

- Corporate discounts (gym, shops, taxis)

- Comprehensive onboarding and continuous training

- International work environment