We are seeking a dedicated Level 2 IT Support Engineer (NOC) to join our team. This is a critical role within our technical ecosystem, responsible for maintaining the stability and performance of our production systems. If you are a proactive problem-solver who excels in high-stakes environments and takes end-to-end ownership of technical challenges, this is an excellent opportunity to grow your career within a sophisticated, mission-critical infrastructure team.

📍 Location: Cyprus, Limassol

Responsibilities: 

• Proactive Monitoring: Monitor all production systems with a high degree of vigilance, responding to alerts and maintaining a robust service environment.
• Incident Lifecycle Management: Manage incidents from detection through to resolution or workaround, ensuring seamless escalation to senior support levels when necessary.
• Post-Deployment Support: Provide essential incident management support following system deployments to ensure continued platform stability.
• Root Cause Analysis: Perform detailed log-level analysis and troubleshoot complex technical issues to identify and resolve root causes.
• Technical Ownership: Take end-to-end responsibility for technical issues, including reproduction in test environments and clear communication of resolutions to stakeholders.

Requirements:

• Professional Experience: 2+ years of experience in IT support or NOC operations, with a strong foundation in logging and monitoring tools (e.g., ELK stack, Grafana, PagerDuty, or DataDog).
• Technical Proficiency: Demonstrated ability to perform log-level analysis and navigate bug-tracking systems like JIRA.
• Determined Mindset: A self-motivated team player with the ambition to master new systems and procedures quickly in a fast-paced environment.
• Communication Skills: Strong reporting and verbal/written communication skills, ensuring technical details are documented accurately.
• Professional fluency in English and Russian.
• Technical Assets: Experience with SQL or Jenkins is considered a significant asset.

Perks & Location