Companies D2B Client Liaison Officer (Australian Mortgage)

About the role

D2B · Remote

Position: Parabroker

Salary: PHP 130,000 - 150,000/month

Working Hours & Conditions: Mondays to Fridays, 9:00AM - 6:00PM AEST

Holidays: NSW Holidays

OVERVIEW:

Driven by an incredibly effective marketing engine, the firm is experiencing a massive influx of inbound leads and requires a dynamic Parabroker to act as the primary catalyst for client conversion and pipeline momentum. In this dual-impact position, you will revitalize unreached leads, serve as an authoritative voice for the brand, and seamlessly orchestrate document collection to keep applications moving swiftly through a fast-tracked pipeline. This role is a fast-track opportunity, offering a clear progression from high-velocity client engagement into sophisticated credit assessment and file structuring under the direct mentorship of elite senior brokers.

RESPONSIBILITIES:

  • Lead Revival & Triage: Proactively engage and re-activate high-volume inbound leads that did not connect during the initial automated or automated outreach cycles.
  • Consultation Scheduling: Take complete command of discovery conversations to pre-qualify prospective borrowers, address initial inquiries, and secure high-value consultation bookings for the senior brokerage team.
  • End-to-End Document Chase: Coordinate closely with senior brokers to track down and collect outstanding client documentation via a strategic mix of phone calls, professional emails, and SMS outreach.
  • Relationship Management: Maintain an authoritative, direct, and professional tone with clients, keeping them informed, engaged, and accountable to prevent pre-lodgement bottlenecks.
  • Strategic Credit Progression: Master the firm’s proprietary assessment methodologies to gradually assume more responsibility for writing the deal.

Requirements

QUALIFICATIONS:

  • Mortgage Industry Track Record: Proven client-facing experience working directly within an Australian mortgage brokerage environment is mandatory.
  • Credit & Lending Literacy: A deep, practical understanding of residential lending, with a strong preference for candidates experienced in dealing with complex self-employed files, non-standard income structures, and multi-property portfolios.
  • Communication Command: Absolute mastery of the English language with high-level professional fluency and a clear, direct delivery. Must possess the confidence to control a conversation, drive it to a clear objective, and cut through noise.
  • Australian Market Familiarity: Extensive experience working successfully with Australian clients, demonstrating a sharp understanding of local market nuances and professional cultural expectations.
  • Pipeline Tenacity: Outstanding organizational skills with a relentless, proactive approach to following up and managing high volumes of client touchpoints.

PREFERRED SKILLS (nice to have):

  • Experience utilizing standard Australian broker tools, dialing systems, and pipeline-management CRMs (e.g., BrokerEngine, Salesforce, Mercury, etc.).
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