SWOT Hospitality is looking to recruit

Front Office Manager

for the Parian Chronicle Destination by Hyatt

We are seeking a passionate and dynamic Front Office Manager responsible for overseeing all Front Office operations, ensuring extraordinary service delivery while maintaining brand standards. The ideal candidate will lead the front desk, reservations, valet, and concierge departments to create memorable experiences for our guests.

About the role:

• Ensure excellent guest service and satisfaction by managing team performance and operational efficiency.
• Lead and train the Front Office team to provide exceptional service that reflects brand values.
• Oversee budgeting, forecasting, and departmental performance to meet operational goals.
• Develop and implement policies, procedures, and SOps to enhance service delivery.
• Collaborate with other departments to maximize guest satisfaction and operational efficiency.
• Handle guest feedback and concerns effectively to promote a positive guest experience.

Requirements

• Proven experience in a similar leadership role in the luxury hospitality industry.
• Expertise in front office operations and hotel management systems.
• Strong communicator with exceptional interpersonal skills.
• Ability to think critically and make decisions under pressure.
• Proficient in budgeting and financial management.
• A positive, proactive attitude with strong leadership qualities.

Benefits

• Dynamic, friendly and supportive working environment
• Opportunities for professional growth within the company
• Continuous training and development
• Work with the best professionalsin the tourism industry

why SWOT...

• We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriott International, Accor Hotels, Hilton, Nikki Beach Worldwide and IHG Hotels & Resorts.
• We are laser focused on hospitality strategic and financial advisory with an impeccable track record.
• We will give you the opportunity to work with the best practitioners from the Greek hospitality market.
• We offer stability and career prospects on a transparent working environment.
• We work with the best professionals in the tourism industry.