About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017

through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set

new standards in customer service. The company focuses on industry-leading operations through best practices,

innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring

HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

Requirements

Job Responsibilities:

• The role is responsible for identifying, sourcing and securing long-term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets.
• The person will report to the Branch Manager. The incumbent will have to work as part of a multifunctional team involving collaboration with the internal team and external stakeholders.

Business Development (Sales):

● Achieve sales targets as per the branch's approved business plan

● Execute sales promotion activities within the assigned territory

● Ensure all Sales KPIs are achieved on a month-on-month basis

● Identify and follow up with prospective customers; respond to enquiries within defined timelines

● Maximise the conversion of enquiries into confirmed orders

● Ensure contract renewals are in line with company expectations

● Track market developments and identify new business opportunities

● Prepare and regularly update the Monthly Performance Grid (MPG)

Customer Services:

●Ensure high-quality service delivery to all customers. Maintain strong liaison and communication with clients

● Prepare and submit customer reports promptly

● Address customer complaints and work with Operations and Back Office to resolve them effectively

● Conduct detailed site inspections and SRAs

● Generate quotations through the system as per company guidelines Share customer feedback with the Branch Manager and collect appreciation letters from RBU/CBU clients.

● Set realistic and accurate customer expectations regarding pest management services Capture correct and complete customer information (email, two contact numbers, address with landmarks)

● Promote visit-based sales as per iCABS frequency to enable structured annual service calendars

● Share cost sheets and material requirements with Operations; communicate customer expectations before service delivery

● Ensure new sales are visible in iCABS for planning and execution via Service Companion Punch new sales in SRA on time to allow sufficient lead time for planners; coordinate with Service Planners for scheduling

● Avoid making direct service scheduling commitments to customers without planner confirmation.

Administration & Accounts:

● Ensure timely invoice submission and obtain necessary acknowledgements

● Coordinate with the Back Office for accurate and timely invoicing

● Share costings and customer expectations with Operations in advance

● Ensure timely submission of collections and review daily billing status with the Back Office team.

Maintaining Systems and MIS:

● Ensure timely and accurate updates in all sales-related systems

● Prepare daily and monthly sales reports

● Maintain an updated and organised customer database

Key Result Areas:

● Business Development (Sales)

● Upselling

● Renewals (if assigned)

● Calls / Survey / Quotations/ PDSA as per the Regional plan

● Collection & DSO

● Customer Service

● On-Time Invoice Submission

Competencies (Skills essential to the role):

● Strong interpersonal and networking abilities

● Effective verbal and written communication skills

● Proficient in client negotiation

● Target-oriented with a proven ability to meet goals

Educational Qualification / Other Requirement:

● Any Graduate (Any discipline)

● Proficient in MS-Office/G-Suite

● Experience - Jr. SE - 0-1 years

● Minimum 0-1 years of direct sales experience in Facilities Management services

Minimum 0-1 years of experience in home products, home services, or residential cleaning services

(preferred)

Role Type / Key working relationships:

● Field Sales - Individual Contributor Role

● External team- Customers and Customer representative

● Internal team- ABM/BM, Operations & Sales Colleagues, Planners

Benefits

What can you expect from RPCI?

➔Our values lie at the core of our mission and vision. We believe that it’s our people who make our

company what it is. We believe in:

● Service

● Relationships

● Teamwork

● Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to

people of all backgrounds.

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