About the role
Mission
Protect operational flow and data integrity while enabling reliable execution across ERP, OMS, EDI, and fulfillment systems.
Role Overview
The Functional Business Systems Analyst supports Microsoft Dynamics NAV / Business Central and is responsible for day to day execution across ERP related operations.
This role partners with Accounting and Operations teams to ensure transactions, inventory movement, and postings are accurate and complete.
Key Responsibilities
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Support day to day operation of Microsoft Dynamics NAV/Business Central.
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Work across inventory, order-to-cash, purchasing, fulfillment, and posting workflows.
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Partner with Accounting and Operations to ensure shipment confirmations and invoice postings are accurate.
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Troubleshoot operational issues including posting errors, inventory mismatches, and shipment discrepancies.
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Investigate issues end to end across ERP, OMS, EDI, and 3PL systems before escalating.
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Support EDI flows (850 / 940 / 945 / 856 / 810) and ensure issues are identified and resolved quickly.
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Assist with UAT, user training, and system documentation.
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Support data validation, master data setup, and configuration updates.
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Work with technical resources when system changes or fixes are required.
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Follow defined guardrails to maintain inventory and financial accuracy.
Operating Model
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Individual contributor within ERP team.
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Reports to ERP Lead (India) and VP, Technology Solutions.
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Works closely with global Accounting, Operations, and Tech teams.
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Supports live operational windows when required.
Qualifications
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3–7 years experience with Microsoft Dynamics NAV or Business Central.
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Hands-on experience in Finance, Sales, Purchase, and Inventory modules.
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Understanding of order-to-cash and inventory flows (ship > post > invoice).
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Experience working in live ERP environments.
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Exposure to ERP, EDI, and 3PL integrations preferred.
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Strong problem-solving skills with ability to work through issues end to end.
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Ability to work directly with Accounting and Operations teams.
What Success Looks Like (First 6 Months)
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ERP transactions are processed consistently with minimal errors.
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Inventory and posting discrepancies are resolved quickly.
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Accounting and Operations teams have confidence in system behavior.
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Issues are identified early and handled without unnecessary escalation.
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Processes and documentation are clear and followed.
