About the role
Happyhiller · Onsite
Our Mission
Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.
Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.
WHY Join Hiller
At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.
Here are even more reasons to join the Happy Hiller Team!
- Our Family Owned & Care Culture
- OUR VALUES
- Healthy Work/Life Balance
- Established Career Paths
- Advancement Opportunities
- Year-round work – NO LAYOFFS
- 401k Plan w/ Company Match
- Employee Referral Program
- Regular Performance Reviews
- Paid Training in our state-of-the-art facility
Benefits
Medical, Dental & Vision insurance
Long and Short-term disability
Company paid $50,000 life insurance
Company paid vacation
Paid holidays
Medical Flex Spending accounts – Family care
Responsibilities:
• Create a care culture.
• Create a positive customer experience by completing calls correctly the first time with quality and care to applicable codes and to Hiller standards to avoid refunds and recalls ensuring customer satisfaction.
• Assist in adjusting, repairing, and replacing sewage and sump pumps.
• Assist in completing all plumbing service calls to applicable codes.
• Assist in thorough and accurate plumbing inspection including Health & Safety Checklist and communicate findings and recommendations to the client in a written option sheet.
• Assist in repair of drain, sewer, and water lines.
• Assist in the completion of all required documentation on services including checklist, collecting, and delivery to office administration.
• Assist with safely operating all types of drain cleaning and inspection equipment (i.e., 1/4, 3/8, and 5/8 drain cleaning machines, hydro jetting equipment, sewer and drain inspection cameras).
• Follow state laws and regulations and adhere to local building codes.
• Inform a technician, team lead, supervisor, or manager when the customer does not have water, hot water, or non-working waste line(s) before leaving the call.
• Inform technician, team lead, supervisor, or manager of any safety issues.
• Keep truck clean, stocked and accurately inventoried.
• Protect customer’s home from damage while working and leave customer’s home cleaner than when you arrived.
• Transport materials and tools to the job site and provide proper accounting of assigned tools.
• Perform other duties as assigned.
• Create a positive customer experience by completing calls correctly the first time with quality and care to applicable codes and to Hiller standards to avoid refunds and recalls ensuring customer satisfaction.
• Assist in adjusting, repairing, and replacing sewage and sump pumps.
• Assist in completing all plumbing service calls to applicable codes.
• Assist in thorough and accurate plumbing inspection including Health & Safety Checklist and communicate findings and recommendations to the client in a written option sheet.
• Assist in repair of drain, sewer, and water lines.
• Assist in the completion of all required documentation on services including checklist, collecting, and delivery to office administration.
• Assist with safely operating all types of drain cleaning and inspection equipment (i.e., 1/4, 3/8, and 5/8 drain cleaning machines, hydro jetting equipment, sewer and drain inspection cameras).
• Follow state laws and regulations and adhere to local building codes.
• Inform a technician, team lead, supervisor, or manager when the customer does not have water, hot water, or non-working waste line(s) before leaving the call.
• Inform technician, team lead, supervisor, or manager of any safety issues.
• Keep truck clean, stocked and accurately inventoried.
• Protect customer’s home from damage while working and leave customer’s home cleaner than when you arrived.
• Transport materials and tools to the job site and provide proper accounting of assigned tools.
• Perform other duties as assigned.
Position Requirements:
• A High School diploma or general education degree (GED) required.
• Two years’ experience preferred but not required in installation, maintenance, troubleshooting, and correcting diverse plumbing service issues.
• Graduate of Total Tech or other plumbing training school.
• A valid driver’s license and approved to drive by the Company’s insurance carrier.
• Must be highly organized with good attention to detail and follow through.
• Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
• Excellent customer service skills with desire to exceed customer expectations.
• Team player working in a team environment.
Physical Requirements:
• Work in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 50% of the time.
• Climb ladders and steep stairs.
• The majority of time is spent standing, stooping, bending, crouching, kneeling, sitting, and reaching.
• Often works in tight spaces such as attics and / or crawlspaces.
• Must be able to lift 50 pounds with ability to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices).
• Occasionally work from heights 15 feet or higher above ground.
• Carry a 24-foot extension ladder alone and/or a 40-foot extension ladder with a fellow co-worker on most jobs.
• Have good visual acuity.
• Work in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 50% of the time.
• Climb ladders and steep stairs.
• The majority of time is spent standing, stooping, bending, crouching, kneeling, sitting, and reaching.
• Often works in tight spaces such as attics and / or crawlspaces.
• Must be able to lift 50 pounds with ability to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices).
• Occasionally work from heights 15 feet or higher above ground.
• Carry a 24-foot extension ladder alone and/or a 40-foot extension ladder with a fellow co-worker on most jobs.
• Have good visual acuity.
We sincerely thank all applicants in advance for submitting their interest in this position.
Hiller is an EEOC employer.
Applicants will be required to undergo pre-employment drug screens and background checks.
Apply today if you have what it takes to be a part of the industry's best team in the home service industry!
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