About the role
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage Applications:
Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.
Why this role matters:
We are looking for an enthusiastic and curious Software Engineer to join the Unity Team. We are a small, collaborative team where every engineer makes a real impact.
The Unity Team is at the heart of Vonage Contact Center's (VCC's) AI and bot integration domain. We are the bridge between VCC and the world's most advanced conversational AI platforms - building gateways that let voice bots and digital LLM-powered agents seamlessly integrate into enterprise contact center workflows.
We are pushing the boundaries of what contact centers can do: connecting voice interactions to LLM providers, enabling scenarios for voice and digital channels and integrating multiple platforms for many business verticals. Our platform serves hundreds of thousands of users daily, and our work directly shapes the future of how businesses communicate with their customers.
Your key responsibilities:
- Developing and maintaining backend services in .NET as part of our bot integration and AI gateway infrastructure.
- Contributing to end-to-end features - from backend services to frontend components (in a full-stack DevOps culture)
- Working with real-time voice and digital protocols (SIP, WebSocket) that power live customer interactions.
- Participating in designing scalable microservices deployed on AWS.
- Contributing to code reviews and growing your skills alongside the team.
What you'll bring
Required:
- 1–3 years of commercial experience in backend software development with a strong focus on .NET (C#).
- Understanding of REST APIs and the fundamentals of distributed systems.
- Willingness and eagerness to work across the stack including frontend development (Vue.js).
- A growth mindset - positive energy, curiosity, and the desire to learn.
- Strong English skills.
- Ability to collaborate effectively with a global, distributed team.
Experience we consider a plus:
- Hands-on experience with any modern frontend framework (ideally Vue.js).
- Familiarity with AWS cloud services (ECS, DynamoDB, SQS, SNS, S3).
- Experience with messaging systems such as Kafka or RabbitMQ.
- Knowledge of containerization and orchestration (Docker, Kubernetes).
- Exposure to CI/CD pipelines for automated testing, building, and deploying applications.
- Familiarity with databases (MySQL, DynamoDB, MongoDB).
How you’ll benefit:
- Discretionary Time Off
- Private Medical Healthcare
- Pension scheme
- Ericsson support line
- Hybrid work
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process
#LI-JM2
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
