Mercier Consultancy is excited to offer an opportunity for a Slovak Speaking Customer Service Representative for our Client's Property Management Company. In this critical role, you will provide exceptional support to our Slovak-speaking clients, assisting them with inquiries related to property management services and real estate solutions.

Your fluency in Slovak will be essential for effectively addressing customer questions, helping tenants and property owners with concerns, and guiding them through various property management processes.

Responsibilities

• Deliver outstanding customer service in Slovak through phone, email, and chat regarding property management inquiries
• Assist clients with questions about property listings, leasing agreements, and maintenance requests
• Resolve issues and complaints in a timely and professional manner
• Document all customer interactions thoroughly in our CRM system
• Collaborate with property management teams to ensure effective issue resolution and service delivery
• Gather feedback from clients to inform service improvements
• Stay informed about property management trends and local market developments

Requirements

• Fluency in Slovak and English, with excellent communication skills
• Strong customer service orientation and problem-solving abilities
• Experience in customer service, particularly in real estate or property management, is preferred
• Able to handle multiple inquiries and respond to them efficiently
• Detail-oriented with strong organizational skills
• Genuine interest in real estate and helping clients navigate property management
• Familiarity with customer support software and CRM systems is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...