Mercier Consultancy is seeking a German-Speaking Customer Solutions Expert to join our team in Sofia, Bulgaria, with fully paid relocation. In this expert role, you will provide high-level customer solutions and support to our German-speaking clients, ensuring efficient and effective responses to their needs.

Join a fast-paced, collaborative team managing complex customer inquiries and delivering tailored solutions to ensure satisfaction. This role is vital for team success and company growth, offering career advancement and a comprehensive relocation package. Your impact will drive innovation and strategic goals, directly impacting customer satisfaction and stakeholder satisfaction.

Responsibilities

• Provide expert customer support to German-speaking clients
• Analyze customer needs and deliver tailored solutions
• Collaborate with cross-functional teams to resolve complex issues promptly
• Maintain detailed records of client interactions and solutions
• Identify and recommend service improvements
• Assist in onboarding and client training initiatives
• Stay updated on company products, services, and industry trends

Requirements

• Fluency in German and English, both written and spoken.
• Clearly stated native language and nationality in your C.V. and/or Cover Letter.
• Strong expertise in customer service with a problem-solving mindset
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively
• Detail-oriented with advanced problem-solving capabilities
• Previous experience in customer solutions or consulting preferred
• Willingness to relocate to Sofia, Bulgaria; full relocation costs covered

Benefits

• Competitive Monthly Salary
• Relocation expenses fully covered
• Help finding an apartment
• Paid training and opportunities for career development
• and additional benefits