What You’ll Do

• Provide on-site AV and streaming support for hybrid and in-person events including town halls, hackathons, team gatherings, and executive off-sites
• Install, configure, and operate professional media equipment including monitors, speakers, cameras, lighting, and AV racks
• Act as a technical escalation point for AV technologies including Zoom Rooms, NEAT Boards, Q-SYS, studio hardware, digital signage, and wayfinding systems
• Perform routine system health checks, monitor AV infrastructure, and troubleshoot performance issues
• Maintain and create technical documentation and Knowledge Base articles to empower IT and support teams
• Participate in the design and execution of office AV installations, upgrades, and expansions
• Coordinate with third-party AV vendors and manage vendor SLAs and support contracts
• Offer user training and guidance to staff on AV systems and tools
• Provide support during incident response and equipment outages, ensuring minimal event disruption
• Maintain a proactive and service-oriented approach to identifying and implementing process improvements
• Contribute to the setup and support of special events or temporary AV installations, including domestic travel as required
• Be available for occasional after-hours or weekend support for high-visibility events

What You Need to Succeed

• 6+ years of hands-on experience supporting and operating AV systems in enterprise or event environments
• Proven ability to support complex AV setups for hybrid live events
• Strong troubleshooting skills and ability to work under pressure in a live event setting
• Excellent communication and interpersonal skills, with the ability to support executive stakeholders
• Familiarity with streaming tools such as ZoomISO, ZoomOSC, vMix, Bitfocus Companion, and Zoom Webinars
• Comfortable transporting and setting up AV hardware; able to lift and manoeuvre equipment as needed
• Experience creating and maintaining technical documentation and Knowledge Base content

Desirable Criteria

• Expertise in Zoom platforms, Google Workspace, Neat, Q-SYS, Logi, and AV-over-IP technologies
• Certifications such as Q-SYS Level 1/2, AVIXA CTS, or equivalent vendor training
• Experience with studio production tools (e.g., ATEM switchers, NDI, Dante audio)
• Understanding of AV system design, layout, and integration best practices
• Experience with asynchronous video tools and platforms such as Loom, Zoom Events, or similar
• Proficiency with Canva, Keynote, and Google Slides for presentation and event support materials
• Background supporting large-scale office fit-outs, build-outs, or tech upgrades
• A proactive, agile mindset focused on innovation and service improvement

Belonging at EOS

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