An overview of this role

As a Senior Technical Architect at GitLab, you will be a highly visible, customer-facing technical leader within our Professional Services organization and the wider Customer Success team. You will partner closely with Professional Services Engineers, Project Managers, Solution Architects, and engagement managers to design and guide complex service engagements, from early discovery through successful delivery. You will play a critical role in helping customers plan and execute source code management (SCM) migrations, modernize their cloud and DevOps architectures, and adopt GitLab as their DevSecOps platform of choice. In this role, you will balance hands-on consulting with pre-sales responsibilities, leading technical conversations with prospects, shaping scopes of work, and setting clear expectations in often ambiguous environments. You will also mentor Professional Services and partner consultants, elevating communication, implementation quality, and best practices across the team. This role offers the opportunity to influence strategic customer outcomes, support a world-class consulting organization that serves companies across many industries, and help co-create the future of how customers build and ship software with GitLab.

Some examples of our projects:

• Leading enterprise SCM migrations and CI/CD transformation initiatives
• Shaping technical solutions and scopes of work for complex Professional Services engagements

What you'll do

• Partner with Professional Services Engineers, Project Managers, and Solution Architects to design and deliver complex, enterprise-grade solutions for customers across different industries.
• Lead technical discovery and architecture conversations with prospects and customers, translating ambiguous requirements into clear solution designs and actionable implementation plans.
• Support customer migrations and implementations, including source code management (SCM) migration, cloud architecture design, and continuous integration/continuous delivery (CI/CD) consulting services.
• Provide technical leadership during Professional Services engagements, guiding Professional Services Engineering teams through design decisions, risk identification, and issue resolution.
• Collaborate closely with Regional Delivery Managers on staffing assessments, partner consultant technical vetting, and evaluation of new hire candidates for technical fit.
• Mentor Professional Services and partner consultants by modeling best practice communication, consulting behaviors, and implementation strategies, and by providing ongoing feedback and coaching.
• Create and deliver enablement sessions for Professional Services and other teams on how to position, scope, and deliver specific service offerings to customers.
• Contribute to pre-sales activities by joining sales conversations, shaping statements of work (SOWs), and helping articulate technical value to customers in partnership with the sales team.

What you'll bring

• Strong written and verbal communication skills, with the ability to lead complex technical conversations with customers, partners, and internal teams.
• Demonstrated progressive experience delivering two or more of the following consulting services: source code management (SCM) migration, cloud architecture, software development, or continuous integration and continuous delivery (CI/CD) consulting services.
• Demonstrated progressive enterprise level software development experience and hands-on work with modern DevOps platforms and practices.
• Ability to quickly learn and adapt to new technology stacks, industry trends, and best practices, and to apply them in customer environments.
• Experience identifying, understanding, and clearly explaining complexities, tradeoffs, and potential challenges during initial scoping and discovery sessions with prospects and customers.
• Proven problem solving and decision making skills, with effective organization and time management to handle multiple projects and priorities in a fast paced, often ambiguous environment with minimal supervision.
• Strong mentoring and leadership skills, with experience guiding consultants or technical team members on best practice communication, implementation strategies, and service delivery.
• Strong technical foundation in information technology, computer science, or related technical domains, demonstrated through hands-on experience, self-directed learning, or formal education.
• Must be based in Australia and have full working rights in Australia

About the team

The Senior Technical Architect is part of the Professional Services organization, working closely with Delivery Managers, Professional Services Engineers, Project Managers, Solution Architects, and the wider Customer Success team. We focus on delivering high impact consulting engagements, guiding customers through complex migrations, and shaping scalable cloud and DevOps architectures on GitLab. We own key initiatives that help customers adopt best practices, from source code management (SCM) migration and cloud architecture, to developer workflows and CI/CD consulting services. Our team operates fully remotely and collaborates asynchronously across multiple regions, leveraging GitLab's values of transparency and open communication. We face the challenge of balancing billable consulting work with presales, enablement, and partner support, while continuously improving how we scope engagements, staff Statements of Work (SOWs), and support partners and new team members to deliver consistent, high quality outcomes for customers.