Our client is looking for an energetic Regional Operations Manager to lead an innovative pilot initiative featuring two bakery retail outlets in Berlin shopping centers. This distinctive dual-role position blends strategic oversight (50%) with direct retail involvement (50%), ideal for a business-minded professional who enjoys creating new ventures from the ground up.

In this on-ground leadership capacity, you'll represent the brand identity while maintaining direct communication with the Italian head office. This role goes beyond traditional management - you'll be actively engaged with your team on the retail floor, delivering outstanding customer experiences while managing comprehensive business operations.

The ideal candidate will be instrumental in validating this retail model, with aspirations to expand throughout Berlin, Germany, and adjacent markets. This represents a chance to participate in a bold growth initiative from its inception and establish yourself as a central figure in developing a significant European retail franchise network.

Key Responsibilities

• Financial Oversight: Control operational costs and budget management
• Growth Planning: Develop strategies for future Berlin-area expansion
• Team Leadership: Recruit, hire, train, and schedule sales staff
• Quality Control: Monitor service standards and manage customer feedback
• Retail Operations: Work directly on sales floor serving customers (~50% of time)
• Reporting: Prepare performance reports for Italian headquarters
• Logistics Management: Coordinate product supply

Requirements

Essential:

• Entrepreneurial mindset with willingness to perform all tasks from sales to logistics
• Valid B driver's license
• Demonstrated experience in retail or food service combining hands-on operations with team management
• Ability to work flexibly
• Strong problem-solving abilities with autonomous working style and proactive initiative
• Excellent English language skills for headquarters communication

Preferred:

• Background in food retail or hospitality sector
• Previous experience in startup or expansion environments
• Italian language skills
• Experience in franchise or multi-location retail operations

Benefits

• Direct reporting line to company headquarters
• Significant career growth potential as the concept scales
• Competitive salary: €50,000 - €70,000 per annum
• Unique opportunity to build a business from foundation level
• Hands-on experience in all aspects of retail operations
• Direct involvement in creating a major European franchise network
• Performance-based compensation structure with additional earning potential

This role is ideal for a motivated professional who sees every task – from customer service to logistics – as crucial to business success. If you're ready to take ownership of an ambitious expansion project and help build something extraordinary, we want to hear from you.

Legal Disclaimer

We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, age, disability, or national origin, in accordance with German employment law (AGG - Allgemeines Gleichbehandlungsgesetz).

Candidates must have the legal right to work in Germany (EU citizenship or valid work permit required). This position is subject to German labor laws including working time regulations, vacation entitlements, and social security contributions. All employment terms will comply with applicable German employment standards and collective bargaining agreements where relevant.

By applying for this position, you consent to the processing of your personal data in accordance with GDPR (DSGVO) for recruitment purposes only.

Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.

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