Not Your Typical Account Manager — You’re the Face of Service

You’re not just someone who checks the boxes.  You’re the kind of person who spots the problem before the client even says a word.  You thrive on service, accountability, and take pride in the relationships you build.

At City Wide Facility Solutions, we’re looking for a Facility Solutions Manager (our internal title for this Account Manager role) who’s ready to take ownership of client success and be the go-to partner for delivering exceptional building maintenance services. This is a people-first role that blends client management, operational coordination, and strategic problem solving. You won’t be stuck behind a desk — you’ll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships.

What You’ll Be Doing:

·       Serve as the primary point of contact for an assigned group of commercial facility clients.

·       Manage ongoing operations, including inspections, issue resolution, and service quality oversight.

·       Build and maintain strong long-term relationships with clients and contractors through consistent, communication and follow-through.

·       Identify opportunities to expand service offerings, recommend solutions, manage pricing and logistics.

·       Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.

·       Work autonomously, backed by a supportive team including the admin staff.

·       Use our CRM system to document inspections, manage client data, and route field activities efficiently.

Requirements

What We’re Looking For:

·       3–5 years of experience in facilities, route-based account management, or service leadership.

·       Confidence in communicating with both clients and contractors  —  you know how to keep people informed and aligned.

·       Natural problem-solving instincts and the ability to juggle multiple moving parts.

·       High level of accountability and organization — you own your outcomes.

·       Are a self-starter and confident in your instincts- you are not afraid to tackle a challenge, even if it’s new.

·       Are flexible and resilient when faced with rapid-fire demands on your attention.

·       High school diploma required; Bachelor’s degree preferred.

·       Valid driver’s license, clean driving record, and road warrior mentality.

Benefits

What You’ll Gain:

·       Competitive compensation with strong uncapped commission.

·       Benefit-rich package: medical, dental, vision, PTO, six paid holidays along with two paid floating holidays

·       401K with company match

·       Monthly auto allowance

·       Daily visibility and collaboration with senior leadership — your voice matters.

·       Real room to advance.

Compensation

Base Salary, Uncapped Commission, Bonus, Auto Allowance

Target OTE $115,000+

Why City Wide?

We’re not just in the building maintenance business — we’re in the relationship business. Our team is dependable, positive, and committed to making things better every day with a culture of service including quarterly volunteer days.  City Wide invests in people who care deeply about their work and their community.

If you're driven by relationships, service, and results — and you want to grow with a company that leads with trust — we want to hear from you!

City Wide is an Equal Opportunity Employer.