About the role
The Senior Director, Patient Services will build out the patient support capabilities behind Capricor's U.S. launch. You will work with Commercial, Market Access, Finance, Medical, and IT, plus external hub and specialty pharmacy partners, to develop patient services infrastructure and affordability programs across the portfolio.
This is a hands-on role owning the patient services foundation and growing the function as the business scales. The right candidate has pharmaceutical patient services operations experience, works well in a growth-stage environment, and is comfortable moving between planning and execution.
Responsibilities
Requirements
- Bachelor's degree required; advanced degree or clinical background (e.g., RN, PharmD) preferred.
- 10+ years of experience across pharmaceutical patient services, hub operations, specialty pharmacy oversight, benefits and reimbursement, or case management within biotech or pharma.
- Demonstrated success building or scaling patient support programs for rare disease or specialty therapies.
- Experience supporting product launches, ideally in rare diseases or complex infused therapies.
- Deep expertise in patient services operations, specialty pharmacy and hub models, benefits verification, prior authorization workflows, case management, and financial assistance programs.
- Strong operational discipline, empathy, and vendor partnership experience.
- Can explain complex patient services topics clearly to leadership and cross-functional teams.
- Proven ability to manage multiple priorities and operate effectively in a fast-paced, growth-stage environment.
- Has led or contributed to a commercial launch and built patient services capabilities from scratch at a pre-commercial or early-commercial company.
Work Environment & Physical Demands
- Professional office or remote environment, with occasional travel to trade, hub, and specialty pharmacy partners, treatment centers, and internal planning meetings.
- Able to manage multiple priorities and cross-functional stakeholders in a launch environment.
- Extended periods of computer-based work, including video conferencing and collaborative software platforms.
- Occasional domestic travel (approximately 10 to 15%) for team meetings, vendor engagements, and industry conferences.
Why Capricor?
Capricor Therapeutics is advancing cell and exosome-based therapies with a focus on serious diseases where patients and families need new treatment options. Our work is grounded in scientific rigor, collaboration, and a shared commitment to moving meaningful therapies forward. Joining Capricor means being part of a mission-driven team working at the intersection of innovation, execution, and patient impact.
Come Work With Us
At Capricor, you’ll join a collaborative environment where employees are encouraged to contribute, grow, and help build the systems, science, and operations needed to support our next stage of growth. We value people who are thoughtful, accountable, hands-on, and motivated by work that can make a real difference.
Recruiting Fraud Notice
Capricor does not use Skype for interviews or recruiting activities. Candidates will only be contacted by someone using an official Capricor email address ending in @capricor.com. Capricor will never ask candidates to send money, deposit a check, purchase equipment, or provide payment for any reason as part of the recruiting or onboarding process.
Notice to Recruiting Agencies
Capricor Therapeutics does not accept candidate submissions or referrals from recruiting agencies, staffing firms, or third-party recruiters without express written approval from Talent Acquisition and a fully executed agreement with Capricor. Agencies that contact hiring managers directly, solicit business, or submit candidates without prior approval will not be considered for engagement. Any unsolicited submissions will become the property of Capricor Therapeutics, and no fees will be paid for candidates hired as a result of such submissions. We appreciate your cooperation and respect for this policy.
