ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

• Process and manage tasks related to pending prior authorizations with a high degree of accuracy and timeliness.
• Act as a point of contact for team queries and task escalations.
• Provide day-to-day support, coaching, and direction to a small team of agents.
• Ensure team members follow standard operating procedures and meet performance targets.
• Assist in monitoring productivity, quality, and workflow management.
• Collaborate with the client and internal leadership on special assignments or process improvements.
• Generate or assist with regular reports related to team performance and operational status.
• Support onboarding and training of new agents as needed.

Requirements

• With 2 years BPO experience in a US Healthcare Insurance Account
• At least 1 year team lead / supervisory experience

• Good working knowledge with Authorization
• Good verbal and written English skills
• Knowledge with MS Tools
• Must be willing to work on-site in Mandaluyong
• Amenable working night shifts

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives