Overview: 

The Accounts Receivable Clerk is responsible for supporting the AR team in managing day-to-day receivables operations across a global client base. This role involves high-volume email and phone communication with clients, accurate data entry and maintenance of client profiles in NetSuite, and applying payments across multiple accounts and currencies. The ideal candidate will have 1 to 3 years of accounts receivable experience and demonstrate strong attention to detail, organizational skills, and the ability to thrive in a fast-paced, high-volume environment.

This is a hybrid position out of our Mumbai office. The ideal candidate will be able to work GMT time zone. 

What You’ll Do: 

• Managing high-volume email communications across five shared inboxes to ensure timely global client coverage
• Conducting high-volume outbound calls to clients to follow up on outstanding balances and facilitate payment collections
• Maintaining accurate and detailed records through high-level data entry in NetSuite, including the addition and ongoing updating of client profiles
• Applying payments received from the bank across multiple accounts and currencies, ensuring accurate and timely reconciliation
• Managing the full refund process, including initiating client refunds, tracking refund status, and coordinating closely with the Vendor Payables team through to resolution

What You Have: 

• Experience: 2+ years of experience in accounts receivables
• Strong attention to detail and accuracy
• Excellent customer service and communication skills
• Proficient in Microsoft Office Suite, particularly Excel
• Familiarity with accounting software (e.g., Netsuite, SAP)

What We Offer: 

• Competitive compensation
• Employee medical coverage
• Central office location
• Entrepreneurial environment, autonomy, and fast decisions
• Casual work environment

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

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