About the role
Building a Brand Starts with a Story
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
Learn more at www.firstagency.com
What You Would Get To Do
In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for a well-known technology company. The Senior Event Technician will be responsible for leading the technical production for mid- to complex level events requiring support with Audio/Video, staging, lighting and design needs. The role requires strong technical understanding and practical experience operating event production systems, with extensive experience in A/V and technical direction for both corporate events and live experiential events.
For events, the goal is to provide a seamless technology experience to all attendees, press and partners, as well as create a more efficient and reliable technical environment for event staff and vendors. In this role you’ll work with internal teams as well as external clients and vendor partners on a daily basis.
Your Contributions
- Ensure your event production studio is clean, operational, and ready for business daily
- Responsible for the tech teams readiness on all events
- Coordinate across teams to ensure all technical requests for events are executed as desired
- Act as a technical lead on events as assigned
- Demonstrate the ability to troubleshoot and understand audio and video workflows throughout the facility
- Serve as the subject matter expert on the technical capabilities of the studio to external agencies, production companies, and clients
- Maintain detailed documentation on studio capabilities regarding LED wall specs, rigging, lighting, video, audio, etc
- Ensure all external agencies and production companies are informed and adhere to all rules and regulations of the facility
- Organise and maintain production switcher layouts and other auxiliary equipment associated with “show calling”
- Explain complex technical systems to non technical clients and stakeholders as needed
- Provide technical solutions and support to the wider team and assist in the hands-on delivery of all events
- Identify new and alternative ways of approaching FIRST’s technical production offering to clients by collecting feedback, identifying trends and implementing changes
- Ensure team adheres to standard operating procedures and compliance processes
- Actively discuss technical errors and ensure that they will be rectified/escalated accordingly
- Serve as the main point of contact for all production and technical related matters for your assigned event studio
- Coordinate with engineering resources to ensure AV systems are properly maintained and optimised for events
- Collaborate as needed with show callers, technical directors, or external agencies to ensure the flawless execution of technical cues
- Operate audio, video, lighting, or camera equipment as needed to ensure the seamless delivery of events
- Train and mentor technicians operating in your assigned event studio
- Coordinate with cross functional teams to ensure the seamless execution of events in your assigned studio
- Perform regularly scheduled system maintenance checks to ensure all audio equipment is working properly, in collaboration with the engineering team
- Flex into operating other event production areas as skills and training allows
What We Are Looking For
- 5-7 years of relevant experience
- Expert/in-depth understanding of audio visual technology and advancements including lighting, audio/video output, rigging and power
- High proficiency with LED walls, Ventuz, and WATCHOUT
- Experience working with the following equipment/tools is helpful but not required: Yamaha CL series desks; Final Cut ProX; Keynote; Google G-Suite; ETC Ion lighting desk; Crestron Control systems, ROSS Carbonite desks, Panasonic PTZ camera controllers, Dante Controller, Shure Wireless Workbench, PlaybackPro, and Clear-Com systems, Meyer Galileo, QSYS, media ingest servers, etc.
- High level of proficiency in the technical delivery of high-quality events
- Live video switching experience with strong technical understanding of systems
- Live audio mixing experience with strong technical understanding of signal flow and processing
- Experience operating large format event production systems
- Excellent communication and customer service skills are a must to build and maintain relationships
- Ability to prioritise while adhering to critical project timelines in a fast-paced environment
- Experience managing day-to-day changes at every level of detail
- Ability to manage many projects at once with varying levels of production
- Knowledge and ability to use PTZ cameras and controllers
- Knowledge of Live Streaming in various encoding platforms
- Ability to generate and provide technical metrics related to an event(s)
- Ability to read building schematics and installation diagrams in order to troubleshoot
- Understanding of TCP/IP networking
- Understanding of different audio and video protocols and codecs
- Must be fluent in English
- Ability to work onsite
- This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required
At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth
- Private Medical Insurance with BUPA from day one
- 28 Days Annual Leave PLUS Bank Holidays
- Personal Volunteer Day
- 20 Days of Sick Pay each Year
- Enhanced Parental Leave (Maternity & Paternity)
- Wellness Stipend
- Complimentary access to Headspace, Rocket Lawyer & Maven
- Life Insurance
- Employee Assistance Program (EAP)
- Cycle to Work Scheme
- Season Ticket Loan
- Mobile Phone Allowance
- Pension Scheme Enhancements
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
#LI-TS1 #LI-Onsite
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.
