Mercier Consultancy is excited to offer a position for a German Back-end Gaming Support Specialist based in Sofia, Bulgaria, with fully paid relocation. In this role, you will be responsible for delivering specialized back-end support to German-speaking gamers, ensuring seamless gameplay and maintaining high standards of service quality.

Candidates with a strong enthusiasm for gaming, advanced technical competencies, and a commitment to providing exceptional support will find this position is an excellent possibility for them to shine!

Responsibilities

• Deliver back-end technical support to German-speaking gaming clients via various communication channels
• Identify, diagnose, and troubleshoot complex technical issues affecting gaming performance and user accounts
• Work closely with development teams to resolve bugs and implement improvements
• Maintain detailed and accurate documentation of all support cases
• Monitor system performance and report any irregularities or issues
• Stay updated on the latest gaming products, features, and industry trends

Requirements

• Fluency in German and English, both written and spoken, is mandatory. Please clearly state your nationality and native language in your CV and/or Cover Letter.
• Strong technical skills and problem-solving abilities
• Deep passion for gaming and knowledge of gaming environments
• Previous experience in back-end gaming support or technical support roles is preferred
• Excellent communication and interpersonal skills
• Willingness to relocate to Sofia, Bulgaria (fully paid relocation provided)
• Ability to work both independently and as part of a collaborative team

Benefits

• Financial support during relocation
• Stable job and career development opportunities
• Attractive salary
•  Positive international working environment
•  And additional benefits