About the role
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
RESPONSIBILITIES
Cover all new-hire IT onboarding including but not limited to initial learning and set up, password distribution, etc.;
Responsible for setup and overseeing maintenance of all printer/scanner machines and other office equipment;
Administration of internal and external company services (Google ecosystem, Atlassian ecosystem, Okta, LDAP, VPN, SIP);
Technical support of internal events (Meet-up, conferences);
Assist with employee desk moves, re-deploying existing equipment in new locations;
Point of contact for vendor management (ex. Apple, Dell, Asus, Logitech);
Provide the very best customer service experience for all employees when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialized knowledge to educate our workforce;
Provide a mix of on-site and remote support;
Handle procurement of hardware, software, cords, plugs, chargers, etc. and maintain asset inventory system, ensuring all hardware/software allocations are logged;
Ensure that all equipment is up to date and in good working order;
Create and update IT documentation to reflect changes you have made;
Keep IT inventory storage area clean, organized, and well stocked.
REQUIREMENTS
Experience in IT support (hardware/software troubleshooting, installation, and maintenance);
Experience setting up for meetings and troubleshooting AV/Conference room issues as well as office network related issues;
Experience with network administration, CCTV, security systems, and backup and recovery methods;
Excellent interpersonal skills with a customer service mindset;
Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders;
Eager to learn new skills and researching ways to work efficiently;
Practical problem solving and organizational skills in a fast-paced environment.
NICE TO HAVE
Previous work experience at a fast-paced organization with an entrepreneurial mindset;
Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.