The Function & Team

The People function at Triple Point is responsible for the full employee lifecycle from talent acquisition and onboarding through to development, engagement and offboarding. The function operates as a true business partner, combining strategic people insight with high-quality operational delivery.

The People Operations Manager will report to the People Operations Director and work closely with Senior HR Business Partners, the Talent Acquisition Manager and cross-functional stakeholders across Finance, Legal and the wider business.

The Role

Reporting to the People Operations Director, this is a hands-on HR operational role. The People Operations Manager will build and own a high-performing People Operations function grounded in process excellence, data integrity and operational discipline. The role holder will define, document and embed end-to-end People processes, establish governance and controls, drive efficiencies through systems and automation, and own the data, payroll and benefits infrastructure that underpins the function.

Key Responsibilities

Process Ownership, Governance & Operations

• Fully map, document and implement standard operating procedures for all core People Operations processes end-to-end
• Redesign and streamline key People processes to remove duplication, reduce manual effort and improve outcomes
• Ensure all processes are documented, standardised, version-controlled and clearly owned
• Establish clear process governance, controls and SLAs
• Identify and implement AI and automation improvements across core People processes, driving efficiency and scalability
• Support the People digital strategy, contributing to the identification, evaluation and implementation of technology solutions
• Own the day-to-day operation of the People Operations function, ensuring all processes run effectively and to defined standards
• Set service standards, SLAs and performance metrics and ensure consistent delivery against them
• Drive a culture of operational excellence and continuous improvement

Systems, Data & Payroll

• Oversee payroll accuracy and ensure all payroll deadlines are met
• Own payroll governance and validation processes for all payroll changes (new joiners, leavers, salary updates, etc.)
• Ensure high data integrity across HR systems, serving as the HR systems subject matter expert and utilising system capabilities to streamline processes, enhance data accuracy and drive continuous improvement
• Develop and maintain operational dashboards and reporting foundations; own People reporting and MI production, including quarterly workforce metrics and ad hoc reporting to support business decision-making
• Carry out and maintain a full audit of core people data across all People systems, ensuring accuracy, standardisation and reporting capability
• Act as the People team’s internal systems subject matter expert, maximising platform capability (currently Cezanne) and driving adoption and optimisation
• Implement AI-enabled improvements to People processes, including automated workflows, letter generation, self-service solutions and reporting automation

Benefits Administration

• Maintain benefits data in collaboration with Finance and external providers
• Ensure clear and timely communication to employees about their benefits
• Work with the People Director on the annual benefits renewal
• Manage payrolling of benefits and ensure accurate records are maintained

Employee Lifecycle & Compliance

• Oversee all employee correspondence, including contracts, variations and leavers
• Provide oversight of onboarding processes ensuring alignment with People Operations standards
• Ensure audit readiness (including SMCR where applicable) and support audit processes as required
• Track completion of compulsory employee lifecycle processes such as probation periods, performance reviews and offboarding, liaising with SPBPs to ensure compliance
• Lead the annual review and communication of People policies to ensure compliance and consistency, collaborating with Business Partners to ensure legal compliance
• Maintain accurate records and documentation for the Senior Managers and Certification Regime (SMCR)
• Manage all visa applications, renewals and right-to-work checks in line with Home Office requirements, ensuring accurate record-keeping and proactively monitoring visa expiry dates
• Oversee ER case documentation standards and tracking
• Provide policy interpretation guidance (with escalation as required to SPBPs)
• Ensure consistent application of People policies
• Manage all family leave processes (maternity, paternity, adoption, shared parental leave), helping to build out recommendations to entitlements based on legislation and market
• Own and manage all first-line People Operations enquiries, ensuring accurate advice, consistent application of policy and high service standards
• Support with strategic projects as required by the business

Knowledge & Experience

Essential

• Proven experience in a People/HR Operations, shared services management or senior operations administration role, with a demonstrable track record of process improvement and operational delivery
• Strong systems aptitude with experience owning and optimising an HRIS or operational platform (e.g. Cezanne, Workday, SAP SuccessFactors or equivalent)
• Data-driven mindset, comfortable with MI, reporting, dashboards and data quality governance
• Experience defining, documenting and implementing end-to-end processes, with a structured and methodical approach (e.g. process mapping, Lean principles or similar)
• Exceptional attention to detail with a low tolerance for inaccuracy in data, process and documentation
• Experience overseeing payroll processes and ensuring data accuracy
• Strong organisational skills and ability to manage competing priorities in a high-volume environment
• Knowledge of UK employment law and HR compliance requirements
• Ability to interpret and apply policy confidently and consistently
• Comfortable working with AI tools and automation technologies to drive process efficiency

Desirable

• Experience implementing or optimising HR technology or automation solutions
• CIPD Level 5, valued but not essential; operational and systems experience takes precedence
• Experience managing audits or regulatory compliance
• Experience producing workforce analytics and dashboards
• Experience managing benefits renewals and external providers

Why Join us?

• You’ll join a talented, collaborative team in a connected environment where ideas and initiative are valued.
•  Be part of a growing and innovative team
• We offer a competitive salary, a comprehensive benefits package, and genuine opportunities for growth and progression.
• Opportunities for professional development and career progression.

At Triple Point, high performance means living our values every day:

·       Stay Curious.

·       Be Generous.

·       Take Thoughtful Action.

·       Pull Together.

·       Own It.

In line with our values Stay Curious and Take Thoughtful Action every employee has access AI tools. We see technology as a co-pilot, helping us improve efficiency and insight while keeping decisions grounded in thoughtful human judgment.