Job Requirements – HVAC/Plumbing & Sewer Dispatch Supervisor
AA Service Company - Northbrook, IL
Position Overview
We are seeking a talented, experienced Lead HVAC/Plumbing & Sewer Dispatch Supervisor who thrives in a fast paced environment and can manage high call volume, scheduling complexity, and urgent service needs with confidence. This role requires leadership, technical understanding of the trades, and a passion for developing people and driving KPIs.
You’ll be the central hub of communication between customers, technicians, and management—ensuring smooth operations, excellent customer experiences, and consistent achievement of daily goals.
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Key Responsibilities
Lead daily dispatch operations for HVAC, plumbing, and sewer service teams of roughly 2-4 team members.
Utilize Service Titan to schedule, assign, and track jobs efficiently.
Resolve customer issues promptly and professionally to maintain high satisfaction.
Ensure the team consistently meets or exceeds daily KPI goals.
Strategically schedule technicians to maximize productivity and minimize downtime.
Create and review estimates as needed to support customer and field operations.
Apply trade knowledge to support troubleshooting and job preparation.
Train, mentor, and motivate dispatchers and technicians to strengthen team performance.
Develop programs and incentives to encourage teams to hit operational targets.
Support a 24/7 emergency service operation, with flexibility for occasional after hours needs.
Collaborate closely with operations management to streamline processes and improve efficiency.
Job Requirements
2+ years of dispatching experience (HVAC, plumbing, sewer, or related industries strongly preferred).
Proficiency with Service Titan or similar job management platforms.
Strong problem solving and multitasking skills.
Clear and confident communication skills.
Ability to perform under pressure in a fast paced, dynamic environment.
Solid understanding of HVAC, plumbing, or sewer trades.
High energy, strong work ethic, and a desire for career growth and leadership.
Ability to coach, train, and inspire team members.
Organizational excellence and attention to detail.