About the role
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
About the Role
The Director, Marketplace owns end-to-end marketplace performance across a defined portfolio of markets.
You are accountable for growth, profitability, and overall marketplace health. You operate with full ownership of the P&L and are responsible for balancing demand, supply, delivery quality, customer experience, and financial performance at scale.
This role leads through influence; working cross-functionally across Merchant, Operations, Marketing, Support, Finance, and Product to drive sustainable results. The role does not include direct reports.
What You’ll Be Doing
Own P&L and Performance
- Own the Rx P&L across assigned markets
- Deliver against core OKRs like GOV, revenue, VP and contribution margin as well as the right inputs: selection, quality, and affordability.
- Lead weekly and monthly performance reviews
- Identify growth opportunities and operational risks and drive action
Own Marketplace Health
- Act as the accountable leader for marketplace health
- Balance supply and demand to maintain a strong customer experience and healthy unit economics
- Make system-level trade-offs that may impact multiple functions
- Ensure short-term execution supports long-term structural strength
Drive Cross-Functional Execution
- Align stakeholders across Commercial, Operations, Marketing, Support, Finance, and Product
- Set clear priorities and ensure disciplined execution
- Influence resource allocation and strategic focus, allocate capital according to priorities for your markets
- Remove roadblocks and escalate structural issues when needed
Build and Scale the Marketplace Playbook
- Lead geographic expansion and market management initiatives
- Strengthen merchant assortment and commercial performance
- Drive self-delivery readiness and operational preparedness
- Unlock growth through occasion-based strategies and day-part expansion
- Codify and scale best practices across markets
Act as a Culture Carrier and Representative
- Role model Wolt’s values and leadership principles
- Lead with ownership, transparency, and accountability
- Represent Wolt externally when needed with partners and stakeholders and the media
Take ownership in existential situations
- At times, our business faces unpredictable challenges without a clear DRI to begin developing a solution.
- In moments like that, take ownership of the situation, either yourself or by appointing a DRI.
- Follow up to make sure the situation gets resolved.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.