Key Responsibilities

• Provide exceptional customer service by warmly greeting clients and their pets upon arrival.

• Answer multi-line phone system promptly and professionally, routing calls or taking detailed messages as needed.

• Schedule appointments, surgeries, and follow-up visits in accordance with hospital protocols.

• Process client check-ins and check-outs, including invoicing, payment collection, and accurate record-keeping.

• Maintain client and patient records in the hospital’s practice management system with accuracy and confidentiality.

• Communicate effectively with doctors, technicians, and other team members to support patient care.

• Educate clients on hospital policies, preventative care, and available services.

• Assist with administrative duties such as filing, scanning, email communication, and mailing reminders.

• Monitor lobby/reception area to ensure cleanliness, organization, and client comfort.

• Handle difficult or emotional situations with compassion, professionalism, and problem-solving skills.

Qualifications

• High school diploma or equivalent (required).

• Previous experience in customer service or veterinary/medical field preferred.

• Excellent communication, organizational, and multitasking skills.

• Proficiency with computers, scheduling systems, and basic office equipment.

• Ability to remain calm and professional in a fast-paced, sometimes stressful environment.